Why is Google Maps saying 'Location Mode isn't Supported?'

[csbrummitt]

Google Maps works well on our new HTC One until you request directions.  Then, the phone returns "Location Mode Isn't Supported."  A chat session with Verizon didn't resolve the problem.

Does anyone else have this problem?  Have a solution?

Thanks,

Charlie

[vzw_customer_support]

We want you to enjoy all the amazing benefits the HTC One has to offer csbrummit! I'm sorry to hear of your difficulties with Google Maps. When did this start? Any new apps, settings or updates? Have you ensured your location services and GPS are turned on? http://vz.to/1o9WoGA

JonathanK_VZW
VZWSupport
Follow Us on Twitter@VZWSupport

[csbrummitt · Accepted solution]

Jonathan,

Thanks for your reply.  The service works now that I have set the Location Mode to "High Accuracy."  That setting wasn't clear to me from my chat session or the screen messages. 

Charlie