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My son dropped his iphone at school the other day, and it has been searching for signal ever since. He can send imessages, but cannot make or receive other texts or calls. I have six months left on this contract. What do I do?
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Hello sassyklaas, no one likes a broken phone! Let's get to the bottom of this together. Can you first try dialing *228 and choose option 1 if the screen will let you navigate. After this is completed, restart the phone to see if there is a change. If the issue still persists, we can review replacement options. Do you know if the phone has insurance? You can file a claim here: http://bit.ly/1hhpZuv
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport
Hello sassyklaas, no one likes a broken phone! Let's get to the bottom of this together. Can you first try dialing *228 and choose option 1 if the screen will let you navigate. After this is completed, restart the phone to see if there is a change. If the issue still persists, we can review replacement options. Do you know if the phone has insurance? You can file a claim here: http://bit.ly/1hhpZuv
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport
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