Galaxy S5 4G Reception Signal Results

[dawktwenty]

[My new Galaxy S5 does not seem to be getting great signal reception. It's constantly around -100-106 dbm. I downloaded an app that checks it every 1 minute and then produces the results in excel forumat. Other devices in my office (also on verizon) are getting much better reception

[COLOR="DeepSkyBlue"][B]I went to the mall, and the Galaxy S5 there was around -80, while mine was -97. Obviously both Verizon. How is this possible, other than a faulty radio in my device?[/B][/COLOR]

I remember back in the day you could dial #228, but obviously with 4G you can not do that.

Should I return/exchange my phone?

[dawktwenty]

I should add, that if I power off the phone, take out the sim card, and then reinsert it. The signal does get better for awhile, and eventually drops off again.

[vzw_customer_support]

Thanks so much for providing this great insight, dawktwenty. I want to see you have a positive experience with your S5. There are so many great features but obviously the most important feature is the devices ability to use phone service. ( calls, text and data ) To update service PRL's on LTE devices simply remove and reinsert the SIM. I would also suggest running the device in Safe Mode, http://vz.to/1i8B5FP . What zip code are you located in?

YosefT_VZW
Follow us on Twitter @VZWSupport

[dawktwenty]

Thanks for the response. So I did that. I already took out the sim card and put it back in, but I did it again. I turned it on in safe mode. The phone started out reading -84 dbm, which is about right and what other people's phones in my building with verizon are reading. Within the next 5 mins it kept creeping up, and is now settled at around -104-106 dbm..sometimes it will shoot to -98, but mostly in the 100s. Does this sound like a hardware issue?

I am in zip code 17055

[dawktwenty]

You can see in the circled area, if I do a restart, the signal is better for like 5-10 mins, then drops off again.

[vzw_customer_support]

Thanks for all that you've done thus far. It's certainly odd as signal should stay relatively stable with the device in safe mode and the position unchanged. Although, I can't nail it down specifically to a hardware issue I would suggest completing a factory reset. Once the device boots up please avoid installing / loading any applications. I would also suggest testing without a case as in rare cases it may cause an interference with signal.

YosefT_VZW
Follow us on Twitter @VZWSupport

[dawktwenty]

Thanks for the reply, but I did a factory reset 2 days ago to see if it fixed it. It did not. I actually do not have a case on it.

The reason I want to get to the bottom of all of this is because on the 26th (friday) I will have had my phone 14 days, and I know that once that date comes and goes I suppose I won't be able to exchange this phone for another. I like the phone, just want it to work!

I bought this phone online. Since I can not go into a store and walk out with another, how does it work since I purchased it online? Do I have to send my old phone back first? How can I go without a phone until the new one gets here?

Thank you.

[vzw_customer_support]

Thanks for the additional information dawktwenty! Great news! You can return/exchange your device at any Verizon Wireless http://bit.ly/3SdsA corporate store, providing that they have the device you want in stock.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

[rustyray]

I bought in July my s5 new in the Verizon store in zipcode 31326. I was getting  4g up till about end of august. My Internet keeps cutting out. I have rebooted. Taken simcard out. Called Verizon and complained. I have been with Verizon for many years. I won't change because I did get the best coverage with Verizon. If this does not get resolved soon it looks like I may have to go with cheaper payment and same coverage I'm getting now. The way I see what is going on is a phone issue, but I still bought it from you and this phone represents you and your commitment to being the best..