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when i check by voicemail, the indicator shows a '0' for new messages. but when i call into voicemail there are unplayed messages. why does the indicator always show '0'?
Nana-Peggy
Newbie
‎04-15-2014 09:45 AM

when i check by voicemail, the indicator shows a '0' for new messages.  but when i call into voicemail there are unplayed messages.  why does the indicator always show '0'?

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An Accepted Solution is available for this post.
Re: when i check by voicemail, the indicator shows a '0' for new messages.  but when i call into voicemail there are unplayed messages.  why does the indicator always show '0'?
vzw_customer_support
Customer Service Rep
‎04-17-2014 10:13 AM

Nana-Peggy,

That's definitely odd, let's get your voicemails flowing again. When did this begin? When you're in a Verizon Wireless coverage area, please call *228 option 2 to update the network.  In addition, please go to Settings>Manage Applications>All(from the top)>Voicemail>Stop. This will reset the application. Kee us posted if issues persist.

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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