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When I turn the phone it says custom lock with an opned padlock. How can i fix this? It's obvious that Verizon does not know how to fix this problem.This is the third phone that Verizon has sent me. I've only had my phone for 2 mths and this is the third phone with this problem. Please help. Thank you!
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Go into your Settings, Lock Screen, and see what is set there. you can change the lock screen to require a password, or swipe, or other things in order to unlock the phone, so set it to none so there is no lock screen.
See pg 153 of the owner's manual:
http://206.190.129.236/Samsung-Galaxy-Note-3-Manual-PDF-N9005_JellyBean_English.pdf
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Go into your Settings, Lock Screen, and see what is set there. you can change the lock screen to require a password, or swipe, or other things in order to unlock the phone, so set it to none so there is no lock screen.
See pg 153 of the owner's manual:
http://206.190.129.236/Samsung-Galaxy-Note-3-Manual-PDF-N9005_JellyBean_English.pdf