2 Replies Latest reply on Feb 25, 2014 9:17 AM by Elector

    Signal Strength Issues


      We have 2 identical iPhone-5's in our household.  Mine seems to work fine (in our home location) and often shows almost full strength, though not LTE on the cellular signal.  Our other phone drops calls virtually ALL the time, and never seems to have a strong signal strength in precisely the same location. By comparison - it is one dot (maybe 2) versus 4 or 5 signal strength on my phone. Is there a way to test (or troubleshoot) this phones radio to verify it is operating correctly ?  Can this phone be corrected, or replaced ?

        • 1. Re: Signal Strength Issues
          Verizon Wireless Customer Support


          Oh my, that is certainly not good! Let's get you the service you deserve. Is the software on both iPhones up to date? Have we swapped the SIM card on the device that has lower signal? What is your zip code? Please provide additional details so we can get to the bottom of this for you.

          Thank you,

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          • 2. Re: Signal Strength Issues

            I spent a considerable amount of time over the phone with Technical support

            on this issue.  We have made, changed, or verified ALL of the settings on

            the phone that could be an issue.  The one thing that you mention in your

            email "Changing the SIM card" was not mentioned by the tech support.


            I would definitely like to try that -- How do we proceed ?


            Please contact me back at  (removed).





            >>Personal information removed to comply with the Verizon Wireless Terms of Service<<


            Message was edited by: Verizon Moderator

            • 3. Re: Signal Strength Issues

              Go to any Verizon Wireless Corporate store and they will give you a new one for free.

              call *611 or 1-800-922-0204 and request a free sim be sent to you.


              Good Luck