Oh my, that is certainly not good! Let's get you the service you deserve. Is the software on both iPhones up to date? Have we swapped the SIM card on the device that has lower signal? What is your zip code? Please provide additional details so we can get to the bottom of this for you.
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I spent a considerable amount of time over the phone with Technical support
on this issue. We have made, changed, or verified ALL of the settings on
the phone that could be an issue. The one thing that you mention in your
email "Changing the SIM card" was not mentioned by the tech support.
I would definitely like to try that -- How do we proceed ?
Please contact me back at (removed).
>>Personal information removed to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator
Go to any Verizon Wireless Corporate store and they will give you a new one for free.
call *611 or 1-800-922-0204 and request a free sim be sent to you.