Why won't my Nokia Lumia 822 boot up?

[bmwyatt]

My mom had ordered a replacement phone because hers had been dropped at a gas station and somehow got ran over. Surprisingly, there was minor scratches to the back, no water damage, but the screen was crushed into many pieces. After filing a claim, we received the replacement phone only 2-3 days later. We followed the simple instructions to get the phone working  (insert the old sim card into the new phone and turn the device on.) But the phone will not boot up. We've plugged the phone up, hard reset it, everything. The screen comes on and shows the black screen with the Nokia logo, then switches over to the blue screen with the red Verizon box, but then it immediately goes back to the "charging" screen. Any suggestions?

[vzw_customer_support · Accepted solution]

@bmwyatt,

Let's get your phone powered up!

Was the replacement phone fully charged when you tried powering it up? Try soft resetting the phone http://vz.to/1jfROVs and retest. Was the phone replaced through the insurance? If so, you need to contact Asurion if the issue persist. You can reach them at 888-881-2622. Keep me posted if you need further assistance.

JohnB_VZW

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