I was told by a great Samsung to use their Kies 3 program for the Note 3 and other Samsung smartphones running android 4.3. The link they gave me to download the program is as follows:
Be sure to select the Kies 3 program.
Downloads are available for both PC and Mac. It worked great for me! I then uninstalled the Verizon software so that I didn't keep getting the error on startup.
Same issue here with my Samsung Galaxy S3. After a recent update to the Android OS, I could no longer connect my phone to my PC (Lenovo T510 running Windows7/64). Another forum suggested updating the Samsung driver, so I downloaded and installed SAMSUNG_USB_Driver_for_Mobile_Phones_v126.96.36.199 from the Samsung site (I uninstalled the prior version first). I rebooted my PC and got the same error as the other users here.
Every time I reboot, I get the same message. If I try to run the program from the Windows Start menu, the same error appears. I've tried several Windows compatibility modes, running as Administrator, etc., but they all throw the same error. Happens whether I have my phone connected or not. Very frustrating, because transferring files using the Kies software or bluetooth is comparatively slow.
I've pasted the problem details from the error message below:
Problem Event Name: APPCRASH
Application Name: UA.exe
Application Version: 188.8.131.52
Application Timestamp: 53463944
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.6161
Fault Module Timestamp: 4dace5b9
Exception Code: c0000005
Exception Offset: 00056b1d
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
If the online privacy statement is not available, please read our privacy statement offline: