Since the phone was under manufacturers warranty Verizon would have submitted a request to get you another like device that worked.
No need to leave but I don't understand the $580 in charges.
If you had new service there would have been $350 in Early Termination fees, then the cost of service used, but at $230?
I just cannot figure that one out.
Did they bill you for the balance of the phone? If so the charges would have been legitimate.
The phone was no longer under warranty, hence the choice to pay more money to verizon in some form. I know theres a $300 etf for another line on my account that was supposed to be transferred, or an assumption of liability that never happened. When I spoke on the phone with verizon, he told me he would remove the charges from that line since it had been inactive since August. So I'm not quite sure where the other money comes from, but regardless, the problem here is verizon is trying to get away with frying my phone with no repercussions. Had they not, I would most likely still be with verizon and would have eventually found the other line was still "active" and paid it off.
Make sure you find out to the penny what you are being billed for.
More and more people are posting their displeasure with Verizon Wireless.
A pity since at one time they actually were the best service around. Today having the best network is not enough, I was just reading Verizon Wireless seen 1.75 million new customers this last Q4 but are now realizing the threat of T-Mobiles uncarrier moves. It also listed competition from AT&T & Sprint as being a factor in their new pricing plans.