MBANKS, this is a customer-to-customer forum. Rarely will Verizon reps respond and even if they do, they will not be able to call you about your issue.
Customer Service - Prepaid
or dial *611 from your mobile phone
24 hours a day, 7 days a week
I'm not 100% sure if it works the same as post-paid but I know for the post-paid customer service # you can press option 4 and say "Agent" and get to a rep within minutes.
No need to wait any longer, help is here! I can understand your frustration not being able to get assistance and I apologize for the inconvenience.
I do not have access to prepaid accounts, but I can definitely advise how to reach a prepaid customer service representative. Call 888-294-6804 and when prompted, enter the prepaid phone number. Then press 4, 5, 2 and then enter your pass code for your account. If you do not know the pass code enter in four zeros. Then the system will transfer you to a prepaid representative.
They will be more than happy to assist.
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