Wow! I am very sorry to hear of your frustration to get this item fixed. We can reprogram your phone so that it will reset any lock codes that may have been set. If you can dial the following number on your phone *22899 send and let the phone reprogram. Once that is done the phone should shut off and turn back on. You will not lose any information stored on the phone. By doing that reprogram it will auto default the code to the last 4 of the telephone number. I hope this helps.
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Robin - thank you for the response, but unfortunately it did not work. It
reset the '"Phone Only" lock code, but I still receive the 'Incorrect Code'
error message when I try to access the "Calls & Services Code". This is
important to me because I am unable to prevent anyone who picks up my phone
from making calls, changing settings, etc by setting security measures
against it. That has been a standard feature in wireless phones for many
years now, and even the most basic phone models allow for this. So I am
perplexed about why I am unable to do so with this phone.
On Sun, Jan 5, 2014 at 8:15 PM, Verizon Wireless Customer Support <