1 2 Previous Next 9 Replies Latest reply: Mar 12, 2014 5:41 AM by Verizon Wireless Customer Support RSS

    Update Roaming Capabilities

    cackyb

      I have used Verizon for a number of years with different cell phones.  I have always used the number *228 to update roaming capabilities, and have done this once a month regularly.  I received an iPhone 5c for Christmas and tried to update roaming capabilities today, and was told the number *228 is "not allowed". Can anyone tell me what number should be used or is the phone updated automatically?

        • 1. Re: Update Roaming Capabilities
          tikibar1

          You don't update the Preferred Roaming List on 4G phones by dialing *228, it's handled automatically by your SIM card.  Turn the phone off, wait a few seconds, then turn the phone back on and allow it to re-establish a network connection.

          • 2. Re: Update Roaming Capabilities
            Verizon Wireless Customer Support
                             

            cackyb,

            Great choice of a new device! You are correct where the device will update automatically throughout the month. Another way to help push the update is simply powering your device off and keeping it off for about 5 minutes. Lastly, you can dial *22899. That will inform you that your device is connected to our network. Let us know if you have any further questions. Safe travels and thanks for being the best part of Verizon!

            -PeterV_VZW


            Follow us on twitter @VZWSupport

             
            • 3. Re: Update Roaming Capabilities
              cackyb

              Many thanks.  That's extremely helpful.

              Cacky Barns

              • 4. Re: Update Roaming Capabilities
                larkus

                Hi,

                 

                Just received my 5c, and the signal is only at 2 when it's normally at 5 exactly where I'm sitting on this cloudless, moderately temperate day. I tried using the same code discussed above, was thrilled to see the post about *22899, and then disappointed to receive exactly the same "This number is not allowed" message. If this coverage continues, I'm going to have to move to a different phone.

                 

                Any other suggestions?

                • 5. Re: Update Roaming Capabilities

                  You do not dial *whatever on a 4G smartphone. Do as was suggested turn off the phone wait a minute turn it back on.

                  • 6. Re: Update Roaming Capabilities
                    Verizon Wireless Customer Support
                                     

                    larkus,

                    Oh no, let's get you the service you deserve. What is your zip code? Is your iPhone 5c up to date? As your iPhone 5c is a 4G LTE device updating your roaming capabilities by dialing *22899 does not work. You can try to reset your network settings to see if it helps with your signal. Please go to settings>general>reset>reset network settings. You can also try removing the SIM Card and power back on. Please let us know if this helps.

                    KarenC_VZW
                    Follow us on Twitter @VZWSupport

                     
                    • 7. Re: Update Roaming Capabilities
                      kfhezeau

                      I am so disappointed with Verizon Customer Service I am about to tell them where they can put this phone I got and my bill cause I am not paying it until I get satifaction in my matter cause I keep getting the same response every time I call them and I am sick in tired of the (removed) CS I am getting and they suppose to please every customer but they are not willing to budge an ounce n for a billion dollar company the can't give to $100 n that's like a grain of sand on a Florida beach but they will not budge and I was suppsed to get for my phone and I was mis informed on where to send my phone so than can take this phone n bill n(removed) cause I am through with VZW they can kiss my (removed) n they better find some way to please me or I'm gone. So Verizon what will it be for me to go to another carrier or stay with VZW (removed)

                       

                      Comment edited as required by the Terms of Service.

                       

                      Message was edited by: Admin Moderator

                      • 8. Re: Update Roaming Capabilities
                        Verizon Wireless Customer Support
                                         

                        kfhezeau, there's no need for you to switch to another wireless carrier. We're going to make this right for you. A review of your account indicates that we're already working on this for you and a follow up has been created to reach out to you once it is resolved.

                        Lasina_VZW
                        Follow us on Twitter @VZWSupport

                         
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