What the other person was asking is for some basic information:
How much is your bill? What phone do you have? How many phones are on your account? How many minutes and GB of data is on your plan?
Those questions need to be answered before anyone can really give a helpful answer.
You should also keep in mind that the people responding are simply other Verizon customers, not Verizon employees (unless their title says specifically that they are).
Don't you have the information for my bill?
That was a horrible response, I think you should try harder.
I am very upset with your lack of help.
You asked your question on the Verizon Wireless Community forum which is a peer to peer customer forum where customers can give suggestions and advice to other customers with their questions. We don't have access to any other customers accounts besides our own account.
If you need immediate assistance call customer service at 1-800-922-0204 from another phone or *611 from your phone.
Getting the best deal and saving money every month on your bill is always a plus! We can definitely take a look at your bill and see how you can lower it.
I see that Ann154 provide info on how to contact customer service directly. Did you already contact us by phone? If not, I can definitely help.
Have you done an account analysis http://bit.ly/1hPlwBW to determine if you're on the best plan for your usage? If you still need assistance with your bill, please follow me (JohnB_VZW) and send me a direct message with your name, mobile number, and billing password so I can review your bill.
Follow us on Twitter @VZWSupport
Kathrynannscott - You not only need to send a Follow request (located in the upper right-hand corner on their page) to JohnB_VZW that they have to approve, they also need to send you a Follow request that you need to approve. Once you both are Following each other, then you can send them a Direct Message.