I want to help end your frustration rpottsl! You stated you had successfully set up a Verizon Cloud account. Were you able to back anything up on it? Can you login successfully? Here's a great resource for tips on using Verizon Cloud. http://tiny.cc/8l145w
Follow Us on Twitter@VZWSupport
We don't want you to have to waste any more time than needed. Exactly what information are you trying to access within the cloud storage?
When you to to http://www.verizonwireless.com/wcms/consumer/products/verizon-cloud.html
and click the hyperlink that says, "Already a Verizon Cloud user? Manage your content on the web" it will take you through the email and contacts that have been sent to the cloud. Are you looking for additional items sent to the cloud?
Does this Frequently Asked Questions help? http://vz.to/103EV5J
Follow us on Twitter @VZWSupport