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    What does "Upgrade Your Device" mean for a VZW customer?


      I had a LG Octane and "upgraded" to LG Cosmos at the end of my contract. The Octane does not have a camcorder but the Cosmos did. To me this was a "downgrade." I learned of this "downgrade" after I had the "upgraded" a few weeks. I believe Verizon's use of the term "Upgrade Your Device" is deceptive and a false promise. Verizon representatives refuse to recognize this "upgrade" as a "downgrade." I am stuck with a downgraded phone for more than another year before I can upgrade again without paying the full cost of a phone! So what does "Upgrade Your Device" mean when used on the Webpage of your Verizon Account?

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