Congrats on your new iPhone 5s MaddieMcAllister! You made a great choice!
I am happy to assist you with activating your device. Please share more details as to what method you used to attempt activation. Were you attempting to activate by dialing the activation toll free number 877-807-4646 or were you attempting to activate your device on My Verizon (www.vzw.com)? Ensure your previous iPhone 4S is powered off when activating your new device. Please keep me posted so I can further assist. Thanks!
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