Today I went to the Verizon store to upgrade my girlfriends phone which is on my account b/c I wanted to use the edge plan to buy the iPhone 5c. I had read in several different places that I could upgrade using edge and not loose my unlimited data, turns out I was misinformed, which the guy at the store told me after he had my information pulled up using my cell number. I told the guy I was not willing to give up my unlimited plan AND pay full price for the phone, I thanked him for his time and we left. When we left the store I called the Verizon number that is given on the website and told them I was interested in the edge plan for the 5c and asked for more information, ( I thought the guy at the store was wrong and I was checking). The woman I talked.......long story short, I talked to 8 people including 2 managers and none of them could tell me why I did not qualify for the edge financing (even if switching the plan), SO I was hoping someone on here might could help. I have been a customer since Verizon bought out Alltel, I have automatic payments set up with no late payments for as long as I can remember, and was eligible for an upgrade on 01/03/2013. Any experience or advice in this area would be appreciated.
No, you can't use the Edge program and keep unlimited data.
However you can use the Device Payment Plan http://yourguide.vzw.com/devices/device-payment-plan/ and keep the unlimited data plan.
The two payment plans have different conditions associated with them.
Ann154, you're corrrect. When taking advantage of the Edge program, our customers will need to move to a current data plan. Here's the Share Everything calling plan options: http://bit.ly/xdDajD
You may purchase a new device at full retail pricing with a payment plan. This option will allow you to keep the Unlimited Data plan. Here's more facts about the Device Payment Plan that will be helpful to you http://vz.to/1713STl
Follow us on Twitter @VZWSupport
I told the guy I was not willing to give up my unlimited plan AND pay full price for the phone, I thanked him for his time and we left.
Here is my advice, at least. Not sure if anyone will agree, but it is my take on the problem.
With the Edge program, there is a "possibility" that someone will pay full price for a phone. This is not always the case, though. IF you do not complete ALL of the 24 months of payments, then you WILL NOT have paid full price for the phone, but simply a portion of the full price. THAT is why it does not make the plan "eligible" to keep your unlimited data. With the Edge plan, technically you only have to pay 50% of the full price before you can trade it in for another phone on the Edge plan. The way the plan is designed, the majority of people WILL NOT ever pay full price for the phone, but only a portion of the full price before they exchange their phone for a new device. That is what Verizon is hoping for, at least.
As Ann154 has pointed out, you can use the Device Payment Plan and keep your unlimited data. At no time during your contract can you trade THAT phone in to get another phone. You would have to continue making the payments on THAT phone along with any other phone you upgraded to. THAT is the difference between the 2 plans. You WILL end up paying full price for the phone on the Device Payment Plan, where you can STOP making payments on a phone with the Edge Plan if you turn it in for another device.
Thank you both for your help! My initial problem was trying to keep my unlimited data on edge but once I found out that wasn't possible through the edge program I asked what I needed to do if I did want to use the edge plan. They checked my payment history and the length of my cell phone service and told me I actually DID meet all the requirements to use it but that their screen they were looking at showed me not qualified for whatever reason, which no one could give me. I have yet to receive an answer from verizon why I do not qualify even though I meet the criteria on the website. They even went so far as to asking for my full social security number.
So what is the problem? Are you trying to get on the Edge program and are willing to give up your unlimited data yet they won't let you?
Are you currently under contract for your line? If so, you must complete that contract before you will be eligible.
Otherwise, possibly you are on an Alltell plan? Maybe you have to be on a Verizon plan?
I definitely want to get you the answers you're looking for, rjg030585. I have sent you a follow request here in the forum. Please access https://community.verizonwireless.com/actions to accept my request and follow me back so you can send me a private message with your name and mobile number so we can dig a little deeper.
Please follow us on Twitter @vzwsupport
I can look further into your account to provide clarity rjg030585! The basic requirements include
• Must be upgrade eligible based on Equipment Eligibility Upgrade (EEU) date.
• Must have no:
• Returned payments (excluding refunds and transfers in last six months)
• Suspends for non-payment in last six months
• Deposit required in last six months
• Related past due or write off by SSN
• Past due balance (greater than $24.99/30 days)
Please accept my follow request, follow me and send me a direct message with your mobile number and account verification. Thank you.
Please follow us on Twitter @VZWSupport
Yeah everyone I talked to said that I met all of the requirements for edge, and yes I know that meant I would have to change my current plan. They also told me I did not qualify for the edge program even though I met all criteria listed on the website, but could not give me a reason why, it makes no sense.