1 Reply Latest reply: Sep 30, 2013 9:09 AM by Verizon Wireless Customer Support RSS

    Lost Backup assistant Pin

    RBatts51

      I do not remember setting up the BA pin 2 years ago.  My phone is running very slow and many time non responsive.  The Verizon store told me to wipe the phone clean, run restore for backup assistant and start like it's a new phone.  I dialed 611 to retrieve my pin but it now is online help and I could not find how to do it.  I also saw a discussion to clear the cache but when I power on the phone while holding the Home key, it boots as normal.  Not sure what to do at this point.  Help?

        • 1. Re: Lost Backup assistant Pin
          Verizon Wireless Customer Support
                           

          Dear Rbatts51,

          Good morning. Not being able to retrieve your Backup Assistant pin can be frustrating. You have the ability to reset your pin directly from the Backup Assistant application. Click for directions on how to retrieve your pin http://vz.to/169ZZhb When you get the prompt to enter your PIN click on forgot pin. Should you need further assistance, please feel free to reach out to us.


          Thank You,
          MichelleS_VZW
          VZW Support
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