Recently my son and I went into our local verizon store to buy him a smartphone. He is 21 but still has not had one while we all have one. He works at a place where he has to travel alot but still needs to have quick access to information on the internet.
Unfortunately once we got there they told us that we were not elegible for an upgrade.
We used his "upgrade" to buy a crummy dumbphone when we were on vacation and his even older phone refused to turn on. Ironically he liked the "upgraded" phone even less than the one he had prior. Without thinking we locked him into a new contract when we really ought to have used the opportunity to buy the smartphone with a 2 year contract. I was flustered at the time and had to make a decision so we would not all get lost and have no communication.
Recently my daughter's line was eligible for an upgrade, but she switched over to her father's plan at his request when her contract ended.
Had I known the difficulty I would have had dealing with the in-store representitive, I would have used her upgrade to buy my son the smartphone and cancel the line afterwards (unfortunately I did it beforehand).
Is there any way for one of the managers at verizon to redo our contract with them so that we can upgrade my son's dumbphone to a smartphone at a reasonable (2 year contract) price? I can't personally understand why they would not do this because we would likely upgrade our data plan with verizon so they would be making more money as well.
I have been a customer with verizon since before cellphones were even vogue (10+ years). I have been generally happy with verizon but experiences like this really make me furious. Certainly from our perspective we never received any upgrade. The person we talked to in the store said that he didn't have the authority to help us but maybe someone else could. We have no problem shelling out 200 for the upgrade + phone cost, only other option for him is to just wait out the next year and get a contract + upgrade + smartphone with another cellphone company, which is a shame because otherwise we do like verizon.
Doesn't verizon appreciate the business of long-term customers anymore?
- A frustrated seattle doctor, mom, and long-term verizon customer.