I updated my Iphone 5 today to ios 7 and when it was done I noticed that when I went into the phone app and tapped on the voice mail icon it immediately dialed into voice mail. Visual voice mail was not there. I looked into some forums and turned on/off airplane mode, turned the phone off and on and reset network settings but it did not work. How can I get Visual Voice Mail working for ios 7
Hey there Bobehm,
I absolutely love the new iOS 7 update. It brings a whole new dimension to Apple devices. Let's make sure your visual voicemail continues to run on the new software.
Are you able to access other data applications successfully such as Safari? Are you having a similar issue where if you hit the visual voicemail icon it just auto dials your voicemail? Have you tried leaving yourself a voicemail as suggested by zona?
Please provide additional details so that I can better assist.
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Well, that's the weirdest thing. Good thing we're on the scene now. First, when you say you reset the phone do you mean a soft reset (restarted the phone) or hard reset (completely wipe the phone)? Also, are all of the other apps working flawlessly? No known issues have been reported but we'll do our due diligence here.
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I spoke with Verizon in chat mode this morning and they said we are not the only ones. The are working on a software glitch that will fix this problem and we will have visual voicemail back. Hang in there. Not sure when this will be fixed.
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I went through all the different suggestions a second time (resetting network setting, power cycling device, leaving myself a message, etc.). After retrieving my message and deleting it, visual voicemail started working again and all of my saved messages populated on the phone. Thank you all for your input.
My daughter and I are having the same problem. We are a family of 6 iPhone users. Five of us have updated and two of the three are having this problem. No visual voicemail at all. Reset my password via a phone call to verizon, called and left a message that is not even showing up, tried changing and/or retyping in same password. Will not save just seems to freeze. Please help!
I'm sorry to hear that you are also having issues with Visual Voicemail after the iOS7 update.
If you have tried all the suggested fixes on this thread, I would recommend doing a hard reset. Sometimes this is needed to make sure everything syncs up correctly.
Visit http://vz.to/17aDIPT for steps on how to do a hard reset. There are also steps on how to back the information up to ensure that you do not lose any content on your device.
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Good afternoon. Ensuring you can access your voicemail is very important. Let's get your voicemail up and running asap. I would like to thank all of our community memebers who have provided such great troubleshooting suggestions.
If you have already tried re-entering your visual voicemail password. Try to reset your network settings. You may do this by clicking http://vz.to/16ZnIy8 After you reset network settings. Power cycle device, have someone leave you a test voicemail and try to access visual voicemail. If you are still experiencing difficulites, it is suggested to do a hard reset. Before you do a hard reset, ensure the content on your phone is backed up. To do a hard reset click http://vz.to/17aDIPT
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Reseting the network settings did it for me. I had no visual voicemail capability and tried everything short of hard reset, but network reset and power cycle worked.
It also corrected a problem I was having with sending text/imessage to multiple recipients.
Just adding to the discussion, thanks!
I had this same issue with visual voice mail on two iphones; my iphone 4s and iphone 5s. I tried the seemingly easiest suggestion in this thread and it worked. I called my cell number and left a message.
The visual voice mail did not appear to work until after I retrieved this message from my iphone. after hanging up from dial-up voice mail all of my messages appeared on the display and it worked fine ever after.
I've seen this visual voice mail issue before when I bought a new phone on Verizon but forgot about the fix until I read this thread. Thanks all.
I'm glad this was resolved for most of you. I want to see what may be going on with Minwade and hendzelm. Are callers getting the voicemail option if you miss a call? Let me begin there. We may also need to make sure the feature for visual voicemail is still provisioned on the account.
Ensure you can access Safari. Then dial *73 to cancel call forwarding (if inadvertently enabled) and try again for me.
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I'm sorry your receiving this error message hendzelm. I can understand how important this feature is for you. Have you tried some of the trouble-shooting steps in listed in this thread? If not, lets try resetting the network settings http://support.verizonwireless.com/support/devices/knowledge_base.html/64531/ . Next step is to do a restore via itunes http://vz.to/18Ot9yS . Keep us posted and let us know if it works because next step would be a trouble-ticket or replacement.
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I'd like to point out, I have an iPhone 4 and have run the iOS 7.0.2 update and had the Visual Voicemail error and used sulfur's fix, it did not work right away though, I remained within my phone app for a couple of minutes before an error popped up saying that it was attempting to connect to an "untrusted source", I tapped the details of it, it showed that this "untrusted source" is a known domain (and data connection) of Verizon themselves, so I then accepted the connection. After I accepted it my Visual Voicemail then worked.
Make note, I allowed the voicemail to stay in my inbox having been read, I did not delete it from the calling of my voicemail.
I had previously tried the reset network options, as well as the hard reset to no avail.
I too had this problem and none of the resets worked. Let me explian my scenario and hopefully this will help you too!
I upgraded to the iOS 7 with the iPhone 5. Realized folks were calling but never leaving a voice message (from the lack of notifications). Finally called my own number and heard a automated voice message in a Ladies Voice saying "Soandso is unable to take you call please leave a message". Note that I had a custom greeting. I left a test message and waited to see it on the phone...nothing. So I called my number again and pressed "*" when the voice message picked up and put in my pin. Low an behold 57 messages....so after going through all of them realizing I missed calls from Grandparents in TX, bank and other important people...thanks...I started looking for a solution. None of them worked except this one:
dial *73 > click call > wait for short tones > phone hangs up on its own
dial *900 > click call > wait for short tones > phone hangs up on its own
dial *920 > click call > wait for short tones > phone hangs up on its own
To ensure Call forwarding is turned off, dial *73
To ensure No-Answer-Transfer Call Forwarding is off, dial *920
To ensure Busy Transfer is off, dial *900
Once I did that I called back and heard my own voice message I had set up and I got the notification on my iPhone..I am back in business. Hope this helps.
I upgraded my iPhone 4S to ios7 and then ios 7.0.3. It was after updating to ios 7.0.3 that I noticed that visual voicemail was not working. I reset my password and nothing happened, but when I called myself and left a voicemail message, everything immediately went back to normal. Very strange, but thanks everyone who posted the tip on here!!
somehow, when upgrading to iOS 7.0.3, our verizon voicemail boxes were lost. you need to set it back up by calling your mobile number from your mobile phone. you will be prompted to set up the voicemail box and create a password, do so. after completing the simple setup, call your phone from another number, or have someone call you... leave a message and you should receive the voicemail message notification after hanging up.
that should take care of it.
I have been having a problem vith visual voice mail on my iphone since September when IOS 7 first became available. I have spent hours and hours on these forums looking for clues. I have tried everything ... reset my voice mail password, reset my network settings, send myself a voice mail, and nothing worked, until today.
The symptoms boiled down to (a) a caller left a voice mail, (b) the VM badge illuminated on the Phone app, (c) the screen showed a voice mail present, but the "play" arrow and progress bar were greyed out. I could see, therefore, that a voice mail was there, but I couldn't play it.
Today, I called Verizon Wireless Customer Serve telephone number, indicated that I had a problem with voice mail, and asked for Tech Support. I explained the problem to the Tech Rep, and told her that I had learned that the problem seems to correct itself once the account has been "re-provisioned". Can we simply skip to that point?
She asked a few more technical questions, and I gave her some numbers buried in Settings=>About, and then she said, let's re-provision the account. I was asked to power down the phone while this was going on, and she came back on the line in about a minute and said that it had been done. I had to set up the voice mailbox from scratch. and surprisingly, there were old voice mails still i the system. She asked me to delete tham, which I did.
She left me two voice mail messages, and visual voicemail worked. I used my home phone and left a voice mail message, and it worked. I used my neighbor's phone and left mysel a voice mail message, and it worked.
We theorized that the problem is likely one deep within IOS that was made manifest at the introduction of IOS 7. It was a contamination of the voice mail app from original VZW information, and that the best way of dealing with it was to "re-provision" the voice mail account.
By the way, "re-provisioning" merely deletes and re-establishes the account. Nobody has to make a site visit or climb a telephone pole. This entire procvess took 1/2 hour. It's too bad that Apple doesn't acknowledge this as a potential issue and document findings that took me over three months to stumble upon.
I hope this helps.