7 Replies Latest reply on Sep 20, 2013 9:55 PM by angela_marie

    HTC One won't connect to 4G/load internet when connected to home wi-fi


      My One is three days old, and it never connects to 4G, no matter what I do to the settings.  My beloved Thunderbolt, up until I deactivated it on Friday to switch to the One, always connected to 4GLTE, so I know it isn't that I don't have the coverage. Also, it remembers my home wi-fi network, accepts the password, and actually connects, but then if I try to connect to something like Instagram, or update my weather app, it doesn't work. I will show a full strength connection to the wi-fi network in the status bar, but the phone never connects to the internet. What's the deal?