I'm sorry that you're unable to use your phone alanlashway because we want nothing but the best for you. We can definitely take a look at the account to find out what happened. We can call you if you send us a private message with your name and a contact phone number here. If your autopay was set for the 15th and its now the 16th your payment is applied correctly. When is your bill due date? You can call us at *611, after putting in your information via the prompts, continue to hit zero and you should be connected to a representative. You can also tweet us @vzwsupport or send us a message on Facebook. We look forward to hearing from you.