8 Replies Latest reply: Sep 13, 2013 1:41 AM by Verizon Wireless Customer Support RSS

    Termination fee?

    ecc.09

      How much is the termination fee for my andriod phone? My contract ends Jan 2014. I need to cancel ASAP 175 or 350? Debating on cancelling or suspending the line temporarily.

        • 1. Re: Termination fee?
          Ann154

          $350 minus $10 for each of service completed.

          • 2. Re: Termination fee?
            Verizon Wireless Customer Support
                             

            ecc.09,

            Whoa, whoa, whoa, what's all this talk about cancelling? Regarding your question, your early termination fee on a smart phone starts at $350 and decreases by $10 per month completed. But, rather than paying that, I say you let me save you. So, why go?

            EvanO_VZW

            Follow us on Twitter @VZWSupport

             
            • 3. Re: Termination fee?
              ecc.09

              Hi there,

              Thanks for your concern. I'm afraid you will not be able to help me. I need a phone and I cant afford this one. Unless you pay for the line for me, there is nothing that can be done. I have zero income and I'm borrowing money just to send late payments to verizon. I may be better off saying goodbye than ruin my credit.

              • 4. Re: Termination fee?
                Verizon Wireless Customer Support
                                 

                Hi ecc.09,

                We definitely want to make sure you're on a plan that fits your monthly budget. Allow us to assist with customizing an option for you. What plan are you on? How much is your monthly charges? Please share details, thanks!

                MatthewS_VZW
                VZW Support
                Follow us on Twitter @VZWSUPPORT

                 
                • 5. Re: Termination fee?
                  kms24

                  Where are you when I need help?  LOL

                  • 6. Re: Termination fee?
                    Ann154

                    kms24 wrote:

                     

                    Where are you when I need help?  LOL

                    Check back in two days, because that is the usual waiting period before a VZW rep replies to a discussion marked as an unanswered question.

                    • 7. Re: Termination fee?
                      Verizon Wireless Customer Support
                                       

                      Hi Kms24,

                      Never fear help is here! What's going on? Send details please. I was unable to locate your community post. We look forward to assisting.

                      Thanks,
                      PamelaF_VZW
                      Tweet us @vzwsupport

                       
                      • 8. Re: Termination fee?
                        Verizon Wireless Customer Support
                                         

                        Ann154, thanks for supporting kms24 by providing a time frame for our responses.

                        kms24, look no further. We're here to assist you. When cancelling service before your contract expires, you will be billed an Early Termination fee. Since you have a Smartphone, this fee initially starts at $350.00. However, for every month that you continue to keep your service active, we debit $10.00 from that amount. In order to provide you with specific details regarding what your fee will be at this time, you will need to contact our Customer Service Department by dialing *611 from your device. This wireless relationship is important to us. I trust that we can provide you with alternative options and save this wireless relationship.

                        LasinaH_VZW
                        VZW Support
                        Follow us on Twitter @VZWSupport