Have you tried contacting Customer Service?
Dial *611 from a cell phone
(800) 922-0204 from a landline
Monday - Sunday 6 am - 11 pm
I hope you are getting well! Unexpected charges can be frustrating and I am here to help. I would love the opportunity to review your account in an effort to identify what transpired. At your leisure, please DM your name and wireless number. I look forward to hearing from you soon.
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