1 Reply Latest reply: Aug 22, 2013 6:31 PM by Verizon Wireless Customer Support RSS

    How to improve cell service

    dapsbounce8

      I recently moved within Manhattan, which you would think would be blanketed with cell towers, but I have terrible cell service in my new building.  Calls are not going through or are getting dropped almost immediately after I pick up.  Is there anything Verizon can do??

        • 1. Re: How to improve cell service
          Verizon Wireless Customer Support
                           

          Hi there dapsbounce8!

          Having reliable service where you need it most is absolutely important! I will be delighted to review all options to figure out what's going on in your new building. Let's deep dive in to your concerns!

          What zip code are you located in? What model device do you have? Are you having issues with text or data as well?

          Unfortunately we're unable to guarantee service indoors because of certain structure types. Because of this we have an awesome accessory called a Network Extender. Check it out: http://bit.ly/AKkC  How far do you have to travel to use your services normally?

          Thanks!

          MelissaM_VZW
          Please follow us on Twitter @VZWSupport