Ditto. We are a rural customer in upstate NY with limited options for internet service. We had a satellite service, but a few years ago opted to switch to Verizon with a mifi unit. Although it's expensive, metered service, it WAS much faster. Even thought at the time, we still had only 3G service in our area. About a year later, with our local system upgraded to 4G LTE, it WAS even faster. Fast forward about 2 more years, and Verizon Wireless has become so slow in our area that, at times, it is useless. Literally useless, as basic services like web-based email can't even load. It's not a unit issue, it's the system. It's not my hardware; when it's slow or completely unresponsive, so are both of our phones (connecting directly themselves). It appears that Verizon has not maintained the infrastructure of their system to handle increased demand, and consequently we no longer get what we are paying for. I emphasize the last part, because when looking into alternatives, Verizon graciously informed us how much our early termination fee will be if we don't ride out the contract. I pointed out that my inquiry early termination was due to their poor service, and Verizon's response was to simply repeat what the terminiation fee would be. Apparently Verizon contracts are a 1-way street. You agree to pay for a service, but they don't necessarily provide what you are paying for. That is certainly my opinion of what we have now; we're paying for 4G LTE service that is sometimes so slow pages won't load. Sometimes it completely disconnects for a few minutes and interrupts whatever you were working on. Unfortunately, we have no alternative until later in the year, when a regional wireless internet service is scheduled to put up a new tower nearby. Believe me, at that point there will be no hesitation to switch, regardless of whether or not we have to pay a termination fee to Verizon. All I need is a viable alternative for our internet service and it's bye bye Verizon Wireless.
