I was on an older smartphone plan with three lines. Two were eligible for upgrades, so we went into the Verizon store in Havelock, NC. We explained that we were going on vactaion for two weeks, and would not be able to cancel the upgrade within the 15 day time frame, so we wanted to make sure we understood everything BEFORE we left.
LIE NUMBER ONE: The store rep informed me that Verizon no longer offers the 20% military discount, so when we upgraded our smartphones we will only be eligible for the 15% discount on the new plan. We obviously didn't like this, but we agreed. Turns out you only get the 15% discount on the $60 part of the plan, not the individual line charge of $40 per line. So we only get a $9 discount as opposed to the $27 discount she promised.
LIES NUMBER TWO & THREE: She told us that there were two insurance options for the galaxy phones. Assurion or eSecuritel. She said that eSecuritel insurance is better because the deductible is only $129 and the insurance is $10.99 but it would be added to our Verizon bill, so with our 15% discount it would only be just over $9 per phone. ESECURITEL AUTOMATICALLY DEBITS FROM YOUR ACCOUNT for the full amount of $10.99 every month per phone. AND THEIR DEDUCTIBLE IS $169.
LIE NUMBER FOUR: She said we should buy Otter Boxes for our phones because they have a guarantee that if your phone breaks while in an Otter Box, they will replace your phone for you. I looked all over the box and said I don't see this guarantee listed, and she said that's because it is so rare that it happens, so you would just go to their website to file the claim. THIS IS NOT TRUE.
LIE NUMBER FIVE: She said that if the Otter Box itself breaks or rips or gets torn in any way at all, that I can bring it back to the Verizon store that I bought it from, and they will replace it for free. THIS IS NOT TRUE.
What absolutely galls me the most is that I am now paying $50 more per month for the exact same service just because I upgraded my phones. We had smartphones before, and we would have kept them and stayed on the same, older plan if we had not been lied to. I'm sure this rep lied to get her commission and I'm also sure that the store will do nothing about this. I can guarantee that when my two year contract is up, I am done with Verizon. I am letting everyone I run into know as well, so they can choose a different wireless provider.