2 Replies Latest reply: Jul 30, 2013 12:58 PM by Elector RSS

    WiFi and router problems at home

    honeybeeonme

      I am having problems with our IPhones connecting to WiFi inside our apartment I tried resetting the router but we just got Verizon this week and we never had any problems with TWC I am not technologically savvy so any help would be appreciated

       

        • 1. Re: WiFi and router problems at home
          Ann154

          Which model of iPhone and what router do you have? Do you know if the router is set to 2.4 GHz or 5 GHz for the wifi signal? Do you have the MAC address (machine ID code) filter turned on in the router?

          • 2. Re: WiFi and router problems at home
            Elector

            There are big differences between broadband internet routers versus pure wifi.

            On verizons wifi device you would get slower speeds than Time Warner, additionally you must use the wep key provided on the router supplied by verizon or in the paper work. You then if the wifi device is properly operating should have the iphone scan for the wifi/mifi device (verizon router) and once found then click connect and enter the network key.

             

            Like I said using this type of router is not like a real broadband router. In Time Warner the signal comes to the broadband modem, Time Warner registers the modem on their network of which if it is one of the old SMC wireless broadband modems you look for the smc....and when founbd wirelessly you enter the wep key they assigned you. A hard connection via RJ-45 cable requires no network key.

             

            In that mifi device just read the manual to see how it should be set up. Please remember the mifi may not be receiving a strong enough signal to allow you to connect your iPhones or other wireless devices.

             

            Go back to Time Warner and you will not have those issues.