If you think Verizon is going to fix your problem you won't have a phone.
Well that I understand. I'm asking how to solve the issue. I know from prior experiences with technical issues that they aren't going to help.
I can understand the inconvenience of experiencing difficulties with your phone so we definitely want to get this resolved. If you haven't already, I recommend you run your device in safe mode http://bit.ly/nXvveN
If you’re still experiencing difficulties after this then I would recommend performing hard reset on your device http://bit.ly/sH3ays Keep us posted and let us know if you still need additional assistance after performing these steps.
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