1 Reply Latest reply on Jul 26, 2013 7:59 PM by Verizon Wireless Customer Support

    Back Up IPhone Broken Screen


      I have an IPhone 4 where the screen broke and looks like the movie The Matrix. I need to get the photos and texts off of it before I replace it. When I plug it into ITunes to back up it can't access it due to the password lock. However, I can't unlock it because of the screen. The touchscreen still works you just can't see where to hit it. I've tried guessing and it isn't working.


      Any ideas on how to get it unlocked without deleting whats on it or how to back up the photos and texts another way would be greatly appreciated.