3 Replies Latest reply on Jul 19, 2013 11:19 AM by Verizon Wireless Customer Support



      What is the difference between NAM1 and NAM2?


      My phone was on NAM1 and I switched it to NAM2, surprisingly the software updated on my phone when I switched it to NAM2 but it would never update OTA when it was on NAM1.


      Someone said you roam while on NAM2 but I don't think so, at the same time I just want to make sure.



        • 1. Re: NAM1/NAM2
          Verizon Wireless Customer Support

          deppgirl, that's a great question. We recommend that you set your device to Nam1 in order to connect to our network. Addtionally, for your convenience, you can manually update any 3G device by dialing *228 and choosing option 2. Keep us posted. We're here to further assist you, if needed.

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          1 of 1 people found this helpful
          • 2. Re: NAM1/NAM2

            Thanks. I did switch it back to NAM1 and the software update works now instead of continuously getting the "Connecting" screen or the "Server Unavailable" screen. It's almost like switching it to NAM2 and activating my phone (samsung brightside sch-u380) then switching back to NAM1 fixed the Server unavailable problem when trying to search for new software.


            I wonder if others who are getting the server unavailable or the continuously connecting screen when trying update software could try this and if it would work?


            Either way, thank you for answering.

            • 3. Re: NAM1/NAM2
              Verizon Wireless Customer Support


              Thanks for keeping us updated! I'm glad your issue has been resolved and we were able to help.

              Please follow us on twitter @VZWSupport