deppgirl, that's a great question. We recommend that you set your device to Nam1 in order to connect to our network. Addtionally, for your convenience, you can manually update any 3G device by dialing *228 and choosing option 2. Keep us posted. We're here to further assist you, if needed.
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Thanks. I did switch it back to NAM1 and the software update works now instead of continuously getting the "Connecting" screen or the "Server Unavailable" screen. It's almost like switching it to NAM2 and activating my phone (samsung brightside sch-u380) then switching back to NAM1 fixed the Server unavailable problem when trying to search for new software.
I wonder if others who are getting the server unavailable or the continuously connecting screen when trying update software could try this and if it would work?
Either way, thank you for answering.