Well if you have a way to call them at 7:30 i'd give them a Call). Here's the Number 1-800-922-0204 or *611 when the Automated device is asking as it does ask to Speak to a Representative.. One thing to Note! Swamping the Card back N fourth would've been Necessary One time is all take to transfer your info from phone to phone..
Exactly how many times did you swap it back and forth? I believe there is a limit to how many times you can swap between devices within a billing cycle. Four times is what I was told.
Dealing with a cracked screen is definitely no fun ekerr24. I'm sorry to hear that you had to switch devices. Do you have insurance on the line that has the screen cracked? If so, you can file an insurance claim. You can also check for upgrade eligibility by dialing #Upg or via My-Verizon. Yes you should be able to reactivate the SIM after mindnight but if you swapped them numerous time, there could have possibly deactivated the SIM. Power both phones off, then power on the phone your trying to use. If you continue to have issues, you will need to call us from an alternate phone for assistance. Please keep us posted.
Please follow us on twitter @VZWSupport