1 2 3 Previous Next 68 Replies Latest reply: Mar 9, 2014 12:53 PM by janice52212 RSS

    SENDING MMS MESSAGES

    laura_b

      I purchased the samsung galaxy s4 2 weeks ago still learning so much on this phone but am getting very discouraged after trying to send mms messages, &  video's. The wheel just keeps spinning on the mms messages and after seems like forever it says message not sent. I have done everything that people have posted on here I even tried the handsent app and it not let me either.For the videos they just wont send at all. Please fix this issue with update or something. I went from an iphone to this phone I not want to regret it. If you have any solutions please help.

        • 1. SENDING MMS MESSAGES
          MMiller1000

          Am having same issue its been out there for weeks - when on WIFI at home can't send MMS messages unless you disable WIFI.  Tried switching to global and back to LTE and get the same thing - won't send unless wifi disabled.  FIX IT VERIZON!

          • 2. Re: SENDING MMS MESSAGES
            Heretic1989

            Hi laura_b, i stopped into a vzw corp store recently and started playing with the S3. I know, you have the S4. I read a thread here about a fellow cust having that same problem with their S3. So i tried to send an MMS with the wifi and mobile network off.

             

            It didn't work. I got a message stating that i had to turn on mobile network in order to send an MMS. Which means, i'd have to use up some of my data to do that. Bummer.

            • 3. Re: SENDING MMS MESSAGES
              tikibar1

              Picture messages won't send/receive over wi-fi, they have to go over the cellular network.  However, they count against your text package, not your data package.

              • 4. Re: SENDING MMS MESSAGES
                Verizon Wireless Customer Support
                                 

                I can understand how frustrating this is for you laura_b, especially after getting a new phone. Video and pictures are very important to staying connected with your friends and family. I would like to help you get this fixed? Do the videos and pictures eventually go through? Are you having issues with sending inside or outside? How big are the pics and videos. Some may be to large to send. Are you having the issues with a certain ph number or all contacts you try and send pictures and videos to? Let's start here so that we can get this resolved.

                KinquanaH_VZW

                 
                • 5. Re: SENDING MMS MESSAGES
                  Heretic1989

                  tikibar1 wrote:

                   

                  Picture messages won't send/receive over wi-fi, they have to go over the cellular network.  However, they count against your text package, not your data package.

                   

                  • 6. Re: SENDING MMS MESSAGES
                    Bill_D

                    I can sent to another Galaxy S4 on Verizon but cannot send to an iPhone 4s or iphone 5 on Verizon.  I can send a photo to an iPhone 4s on AT&T.  How is it that Verizon / Samsung haven't been able to figure this one out?  Apparently it's not an issue over on the competition's network.

                     

                    Verizon, if you are listening, you need to get this fixed.  If you aren't listening, then shame on you!

                    • 7. Re: SENDING MMS MESSAGES
                      Klue

                      Bill, I just sent a standard photo taken on the S4 to my daughters iphone 4s which is also on Verizon and it took only 10 seconds to send and she got the photo.  There must be something wrong with your phone or the iphone on the other end as mine sure worked slick.  BTW I had both wifi and data turned on, and it has the latest update.

                      • 8. Re: SENDING MMS MESSAGES
                        Verizon Wireless Customer Support
                                         

                        Bill_D, I heard your distress call. I'm here to help. I recommend that you delete any unwanted text messaging threads. Additionally, you should also delete any 3rd party Messaging applications that have been downloaded from the Android Market. Once you have done this, you will need to power your device off/on. Keep us posted. We're here to help if this issue persists.


                        Lasina_VZW
                        Please follow us on twitter @VZWSupport

                         
                        • 9. Re: SENDING MMS MESSAGES
                          Bill_D

                          No other apps downloaded and used.

                           

                          Can you confirm that anyone has successfully sent photos from Galaxy S4 to iPhone 5?

                           

                           

                          Bill

                           

                          Sent from my Verizon Wireless 4G LTE smartphone

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