1 Reply Latest reply: Jun 18, 2013 5:20 AM by Verizon Wireless Customer Support RSS

    Phone won't charge

    shrsbrn

      My phone worked fine untill it asked me to update the software. It worked fine for a couple of days and then out of the blue it won't charge. When i plug it into the charger, an orange button starts blinking. How do I get my phone to charge again?

        • 1. Re: Phone won't charge
          Verizon Wireless Customer Support
                           

          Dear shrsbrn,

          Good morning. I am sorry to learn you are experiencing difficulites with charging your phone. It would be my pleasure to address your equipment concerns.

          Are you using the original charger that came with the phone? Have you tried using a different charger and does it charge? Have you also verified there is no physical damage to the charging port?

          To start, please remove the battery from the phone then replace it. For directions click http://vz.to/M1RlIt Once you put the battery back into the phone, plug the charger in and then turn phone on. If the device is still not charging, please feel free to reach out to us for further assistance. Have a great day!

          Thank You,
          MichelleS_VZW
          VZW Support
          Follow us on Twitter @VZWSUPPORT