Feeling very frustrated right now... my phone was stollen out of my 7 day olds stroller... I purchased a new phone at the 2 year upgrade rate offered to me by Verizon. Then I receive my bill from Verizon which includes a $30 Upgrade Fee?!? I paid out of pocket to replace my phone with the same phone and continue the same service... please explain to me where there was an upgrade? I received no additional service or value for this fee. I have been robbed of my phone by some stranger and now I feel as though I am being robbed by Verizon too. I was told that this fee can not be credited ... then I was offered a $15 partial credit? If you can credit $15 then you should be able to credit $30. Repeatedly pointing out that your Upgrade Fee is less than other carriers is irritating, after all I am not with those other carriers for a reason... right? As a customer of 8 years+ I feel that the service I received is not reflective of company that values and would like to retain its loyal customers.
Commonsense101... Actually, tmobile is nearly half the price. Customer service is making a reasonable customer feel better about the service they are receiving... not meeting a customer in the middle, that would be a compromise. You are right they don't HAVE to give me anything. They also do not have to charge their customers a Upgrade Fee... especially when there has been no upgrade. It is a service fee which SHOULD be applied when a service is requested or provided. Just because Verizon is the last provider to come on board with this fee does not make it any less ridiculous... After all if everyone jumped off a cliff would you?
I have seen a good deal of customers posting their objections to this fee and their LOYALTY is being attacked. Loyalty to a company does not mean sticking around when you are being taken advantage of... Shame on any person, company or employee who would suggest that.
Sent from my iPhone
I agree this is a total scam - I have also been with Verizon for 8+ years and have brought people over from AT&T to Verizon, proving I am loyal to the company. I don't care if Verizon is the last company to initiate an upgrade fee, or that they have one of the cheapest fees, it's insulting to treat loyal customers like this. All 3 phones on my account were eligible for an upgrade several months ago, but I have refused to because I can't decide if I should stick around and pay then $90 just for letting them keep my business. Why shouldn't I just jump each company every 2 years to the company who is offering the best price/discounts at the time.
You know for the posters saying they did not get value I can only say you are totally wrong.
You received a brand new phone for $200 versus paying up to $700 depending on phone selection.
You did not pay full price so you received valud right there.
You can go to T-Mobile or Sprint and pay for your phone at full cost spread out over many months and Verizon has this option as well, you pay an activation fee of $36-$38 which is higher than Verizons $30 and you may or may not get better service. But you make the choice.
To the first poster you had your phone stolen, if you had to pay full price for the replacement you would be real upset. But verizon sold you a replacement at that same subsidize price, I would say they were pretty decent with you and yet you complain.
If you have renters or home owners insurance you need a police report for the theft and your insurance policy will pay for that loss by theft minus your deductible which is fair.
You don't want any upgrade fee, then pay full price its that simple.
Elector... I bought the iPhone 4S ( to replace my stolen iphone 4s) and paid the going Apple rate for it with most providers right now when renewing a contract. I have been eligible for an upgrade for a year now. I have been eligible for this 'subsidized' price for quite sometime... this is not anything special that they have done for me given my predicament. This reduced price for a 2 yr renewal is nothing new... They have always offered this... however, tacking on the $30 upgrade fee is new. Also, if I felt as though I was receiving superior service or any service at all for this $30 upgrade fee I would not feel taken advantage of!
Please tell me what NEW service or value I received during this transaction to justify this new $30 upgrade fee?
Sent from my iPhone
Since you seem to want to claim the price is "not anything special" but just the "going Apple rate for it with most providers", the SAME argument can be put forth with the $30 upgrade fee. It is "not anything special" but just the "going rate for it with most providers." In fact, Verizon charges LESS than the going rate as most other providers charge an upgrade fee of GREATER THAN $30.
Please tell me why you feel Verizon should follow the "going rate" for some things but not for others?
Rcschnoor... Absolutely... that is my argument. Phones and their associated costs/ retail value are the same across the board with phone providers. Verizon is not a manufacturer but a "service provider" and they have the opportunity to set themselves apart from the pack with the services that they provide their 'valued' customers and what they choose to charge for these services. My argument is that they are finding new ways to tack on premiums and fees when there has been no new service or value provided.
Sent from my iPhone
As you reject the validity of Elector's argument, I am rejecting the validity of yours.
Yes, Verizon is a service provider and they are setting the price they choose for their service. Part of that price NOW includes a $30 upgrade fee, which is BELOW THE GOING RATE. You had previously used the "going rate" argument as a reason why Verizon should not even have an upgrade fee. Well, they are BELOW the going rate. It seems by your agrument THAT sets them apart from the pack. Verizon has basically INCREASED the cost of their service by instituting this upgrade fee just have other providers have done, but still kept the amount of the upgrade fee LOWER than most other providers. This seems to be something you think Verizon should do. Well they did. I guess just not as much as you think they should.
Verizon tries to set themselves "apart from the pack" with the quality of their network, not their prices. They have NEVER attempted to do so by pricing their service below their competitors, yet now you seem to expect them to.
Sometimes prices increase. It does not mean that you will, or even should, expect added value or new service. If that were the case, I would still be paying the same price for gas, milk, housing, etc... which I was paying 10, 20, 30 or more years ago.
See my previous reply. When you get a subsidize phone that is the value. $700 phone for $199 is a $500 savings.
You did not pay full price, you did not pay full price for the stolen phone but verizon allowed you to get a replacement at yet another subsidize price so verizon is out $1,000.00 by giving you a courtesy and you complain about $30 upgrade fee or greed fee or any other name for it.
You have received value. its there by your own post. I cannot change that.
Again.... "Have been" past tense... Nothing new associated with new fee...
Sent from Peggy's IPad...
You seem to be having a problem with this. YOUR VALUE was and still is getting a cellular phone for 1/4 to 1/3 less than paying full retail. The fee as I said before can be added in as instead of paying $200 for the subsidized phone you now pay $230 does that make it better for you.
The value is in the service you are provided, costs go up for many reasons, yes even greed but it is you pay it or buy full retail or go try and find another provider that has cheaper phones and services and no upgrade fees. You won't they are all doing the fees now.
Sent from Electors Cray Computer
I am not having a problem understanding your argument... I just reject its validity. You assume that people would pay full retail value for phones... which most would not. Offering the phones at a reduced rate is the providers way of continuing my $200 per month business. Even at the 2yr renewal rate Verizon profits on the phone sale. I have a legitimate right to feel that I am being taken advantage of with a new additional $30 upgrade fee.
If I go to a new provider who up front presents this $30 fee and I choose to sign with them, then I am accepting these terms... right or not. However, as an existing Verizon customer I do not feel that I should have to pay a new fee tacked on to my existing service when no additional service or value has been added.
I understand your point of view.
You are in a new contract so by your own token
If I go to a new provider who up front presents this $30 fee and I choose to sign with them, then I am accepting these terms... right or not.
it was explained to you prior to getting that subsidized phone, your decision was to accept or reject. You accepted.
You don't like it, you can complain about it, but you had a decision and you agreed to it.
Not much more that can be said.