I am trying to port an old number to Verizon and apparently need to speak with a representative directly to do so. I have listened to every option (I mean . . . I think? There are a lot of menus to go through over and over) and I only ever get sent to an automated response which then directs me back to a previous menu. If I push "0" or "#", I get "Let's try that again" and it repeats the menu. If I try it enough times, it says "We are sorry you are having trouble. Thank you. Goodbye" and disconnects.
The only workaround success I have had was using VW phone with a business account to get a rep and then get transferred over. Except that I then got disconnected after being on hold for 10 minutes.
Am I missing something?
That's not good! We want you to have a great experience each time you call us. I apologize that this did not occur. I am excited to hear that you are wanting to port a number to Verizon Wireless. Have you already put in a request to port this number http://bit.ly/qDhvBY ? You call our Port Team at (888) 844-7095 from another phone and the Port Center will be glad to help you. Keep me posted.
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i have been trying to talk to a real agent about my pre paid service using 611 going thru prompts evrything i can think of still no real person why when verizon makes mistake on bill you cant get ahold of any1 but if your late on a bill they cut you off right away if i dont get this resolved soon il go to diff carrier and never return i paid 15 dollars on prepaid card loaded phone and 2 min later i get text saying balancew is 4 dollars what is really going on i want answers
Your right...it's not good when you can't get a live person on the phone without having to reach out to people blogging their frustrations over the same thing. Absolutely the WORST customer service auto attendant EVER! To hang up on a caller because they dialed zero is just inexcusable. It tells me Verizon Wireless could care less if I received help.
Well thanks to Jeremy1129 I was able to finally reach a live person over the phone. And I'm sure those people hate their jobs because don't you think I expressed my complete dissatisfaction with trying to reach a live person over the phone.
Verizon is just too **** big.
Mr.Toy, I am here to provide you a way to reach a live customer service representative.
After dialing the Prepaid Customer Service Toll Free Number 888-294-6804, select 1-English / 2-Spanish, enter your 10 digit mobile number, select 4 - "Questions or change something", select 6 - "Store locations or Billing questions", then 4 - "Customer Service Representative". Let us know how this works out for you.
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It took me over an hour to finally get ahold of an actual person between going through different menus and getting hung up on with the "we are sorry you are having trouble, goodbye". (not counting the half hour that i had to sit on hold). This is absolutely ridiculous! All to get my account number. (which should be posted on the account profile overview in the first place.) Realistically if verizon was that concerned about customer satisfaction they would make it as easy as possible to speak with a customer service rep rather than having the customer infuriated by the automated prompts and hang ups.