I do not think I ever received the update, because I still have the bloatware installed like the Blockbuster app. Also, when I connect to my PC to try and use the update assistant, it says "Your devices current firmware version is not supported to update firmware"? When I go to system status in the actual phone it says its all up to date also..
Someone help please
No worries maslazak! I am here to help. Please tell me the Baseband version and Build number of your device http://vz.to/12v6MlY. Keep in mind, the removal of the preloaded Blockbuster application would only be seen on new activation devices or if the device is factory reset. Let me know so I can further assist. Thanks!
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I am having the exact same issue - I have one more year to go before I can upgrade - and have been totally disappointed with the performance of this phone. I plug my phone using the USB cable and receive the error on my phone - Process.com.android.settings stopped unexpectedly. Try again. When I ope the Verizon updater - to try to update my phone - I connect the phone using the USB cable and receive an error within the Verizon updater "Your devices current firmware version is not supported to update firmware.
I would like to think that Verizon would continue to support phones that I only purchased 1 year ago (Brand new) when I signed a 2 year contract.
This phone has been nothing but problems for me and my daughter - we purchased both phones at the same time. Prior to her phone being 6 months old - she had Verizon send her refurbished phone due to freezing and shutting off without cause. I was sent a new battery because my phone would shut off with out cause - both items were sent at the same time.
Now we are experiencing the same issues - and we have to tolerate it for another year. I am sooo disatisfied with this phone. I'm hoping you can at least help so I can properly sync my phone.
I would also like to note - that the first message in this string never received a response to the problem.
I'm super sorry to hear about all of the problems you've experienced with both of your devices. I want to ensure that we get this resolved ASAP. Please follow me ChaunceyM_VZW and send me a private message. If you include a contact number, I will reach out to you and find a resolution
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Message was edited by: Verizon Moderator
I am also unable to update via Verizon updater with the same "firmware not supported" error message. My data keeps dropping. I have seen multiple posts from users of this phone on the forum stating the same issue with completely losing all 4G data connectivity intermittently. Is there a solution to this? Please help.
I'm sorry that you're also having this problem elnesio. Let's figure this out. How long have you had your device? When did the problems start? It would be easiest to start with removing SIM card & powering off for 30 seconds, http://vz.to/1dWjLB0 , then restart. When back on main screen, clear memory, http://vz.to/ZuhulZ , and see if issue corrects. If not, you will need to try a Hard Reset, http://vz.to/YWcpkj , and should be corrected.
Please keep us posted.
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I'm sorry to hear that the steps provided have not helped resolve this concern. Since all necessary troubleshooting steps have been taken including the Hard Reset, we may need to look into replacing the device. First, we need to confirm that the device is covered under the warranty.
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Let's power up your phone and bring it back to life!
How long has this been going on with your phone? What software version are you running on the device? Has there been any physical or liquid damage? Have you attempted to perform a hard reset http://vz.to/1i7eHvQ? If not, please try the hard reset if the phone stays on long enough for you to do it.
If the issue persist, please follow me, JohnB_VZW, and send me a direct message with your name so I may further assist.
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