Regarding the possible fix I first posted when this began - I'm sorry to say it does not last. Like the others, I loose all data connections when I have two bars or less of 4G service. The only quick solution - call Verizon and have the phone replaced if still under warranty. I activated my replacement phone today and life is back to normal. I did notice that as soon as the phone started service, it immediately wanted to update. I reluctantly agreed and was upgraded to 4.1.2 again. This time though, there were no problems. Also, I noticed the build number is different from my wife's phone (which is going to be replaced thanks to the update). The bad build number JZ054K.I535VRBMD3, the good build version - JZ054K.I535VRBMB1. What is interesting to me though is that this version says it's 4.1.2, yet it contains none of the bloatware that was contained in the update that ruined LTE and has a different build number. Also, it does not contain the multi-window feature. Either way, the refurbished phone is the way to go until the software is fixed, and who knows when that will be.
Also, per the Verizon rep I spoke with twenty minutes ago, there is still no official news or acknowledgement of the software problem. She had me change my global data roaming settings as that was suggested as a possible fix to them via email.
Very disappointed Verizon will not release news on this or even admit there's an issue. Nothing against the reps on here trying to help; however, factory resets, battery pulls, SIM pulls, etc., are not the fix. It's a pure software nightmare.
I've had this issue for over a week now. It's ridiculous. I went to my Verizon store twice in the last five days. They agreed to give me a refurbished Galaxy 3 and are overnighting it. Is it worth it to activate it or should I wait it out? It's annoying and I'm not equipped to figure this stuff out on my own!! I just want the stupid phone that I pay a boatload for to work!
I debated that myself for a few days when the rep told me it was a reconditioned phone. I was not happy to let go of a new phone that I paid for in exchange for a reconditioned phone. Ultimately, I decided to keep an open mind. Out of the box, the phone looked brand new - absolutely no way of telling it was reconditioned. Once activated, the 4G was back to normal - none of the issues that I had after the update victimized us all. If there was no change, Verizon was going to get the reconditioned phone back and I would have just waited for the fix.
The deciding factor for me was do I really want to wait for the software to be fixed and then hope for the best, or do I want it working now until the issue is resolved. Being that Verizon has yet to admit there's an issue, I decided to keep the reconditioned phone. If you open it, it looks new, the build number is JZ054K.I535VRBMB1, and it works, I would keep it. You always have a day or two to see if there's a change before you return one of them.
We could all stop guessing if Verizon would just tell us something at this point.
I going to jump in here with a post. After searching and reading it confirms what I already figured out. It is a Verizon problem and not a phone issue. I have been on the phone for over a week and even had a replacement phone after jumping through all the hoops with resets etc. None of these options have worked for me. Sent the replacement phone back same day after setting it up and still had the same problem. Verizon finally came close to admitting they had a problem. I am really angry and frustrated because I use my phone for everything. Paid a lot of money for the phone and the service and the service is horrible. Can't use data, only 3g when it is working and have to use wifi at home and work! Completely unacceptable. So I will try to wait it out for a fix but considering changing to another provider. I've been with Verizon for many many years and hate this is going on.
I called yesterday for a replacement with no problem as I did have a problem with the first rep the day before that. The rep I talked to yesterday firmly admitted that Verizon is aware of the issue as they sent out a mass communication e-mail to all their reps. Hello! Maybe all these reps haven't taken the time to read the e-mail...to that I say wow!! Anyway, I was in chat with my rep and she didn't make me reset or anything because she knew the problem was the update. Whew!! So glad! My phone was shipped yesterday and overnighted to arrive today. She said whatever you do, DO NOT accept the update. I said you bethcha, I sure don't want to miss listening to my all time favorite Kidd Kraddick in the morning show til they decided who is to blame and get a fix sent to us. I have no type of data connection inside buildings and I am grandfathered into unlimited. I can't do without my morning show ! Hope everyone finds a good rep like mine and sends them a phone to fix this data problem. I pay too much like I told her to just use my S3 as a regular phone and only when I'm outside! She said she hears that! Anyway if you call and they start walking you through a bunch of fixes, tell them to read the mass e-mail about this S3 update problem and to just send you a replacement phone cause trying to run through all that reboots, sim reset, hard phone reset...."AIN'T NOBODY GOT TIME FOR DAT!" I will never again update any phone until I first wait a few months to find out all the problems and decide if it's worth it or not! Good Day!!
When you activate the replacement phone, it will automatically update. If you defer, it will update on it's own later. It's ok though. The update it installs is not the same update that victimized us. I've done this on two replacement phones with no issues.
Sent from my Verizon Wireless 4G LTE Smartphone
We went through the reset via Verizon Tech support just now on the phone. The same SW is still there. The 4G signal is still random like it was after the update. They are sending me a replacement phone. I love my S3 and unfortunately this SW update did it's damage to the phone. I knew I should have waited to see what happens with the updates before jumping on it. But I didn't research it before hand.
Hopefully the replacement phone doesn't go through the same issue. I even tried going to check for new updates after the reset, but the phone seems to think it is up to dat though I see there is another revision out there from what the version number for the build tells me.
Good luck getting your phones to work. Hope something works out soon. We have the best coverage between all carriers and we pay a premium for it. Once the 4G goes away or is random, what are we paying for???????? Maybe a line with 2 cans on it will be better until it's fixed!!!!!!!!!
I just got a replacement device on Saturday, and it has the JZ054k.I535VRBMB1 build. It never prompted me to do an update, nor is one available when I attempt to perform a Software Update via the phone's settings.
So if you get a replacement, it will not automatically update you to this "broken" update.
i agree with you. i tried disabling the caller ID app that was forced out with that SW update and it seemed to help. But I am still not getting the signal for 4g like I was before and still get network connection issues and sometimes a simple text message will not go through. Where I once was able to use WIFI in our office, it won't even pick that up to help the 4G status.
I'm having issues that my phone's 4g lte and reception is very spotty especially while driving.
My build number is the one that ends with the "3" I downloaded the update back when it was first available. Does the build number matter? VERIZON CUSTOMER SERVICE please let me know. I'm not paying premium for spotty service.
Count me in as an affected user as well. I updated my Galaxy S3 firmware Sunday, June 2nd and totally regret it.
My poor 4G LTE reception and phone battery life has severely crippled my phone. Disabling the caller ID app was minimal help, and whomever thought auto-enrolling customers in a $3 per-month subscription to it should be fired.
Verizon, please fix this!
Instructions to restore Verizon Samsung Galaxy S3 to "STOCK" "Working" order.
MODERATOR: Please Note. These instructions are for a "STOCK" firmware. This is not
for a custom ROM and does NOT include "rooting" the device. This is
merely to get the device back functioning normally, prior to it having been
updated with a bad build.
Step 1: On a Windows PC which has a USB port, download the following two items:
a.) Stock Firmware I535VRBMB1 (4.2.1) from http://samsung-updates.com/device/?id=SCH-I535
c.) You may need winrar and/or pkuzip (or similar) to unpack the above
Step 2: Connect phone to PC using USB data cable (that came with the phone, a "charging" cable is
a.) Connect/reconnect the phone a few times to ensure that all the drivers get installed. Windows should
do this automatically. Don't disconnect while the drivers are installing (I would do this a couple of times
to ensure all the necessary drivers get installed.
b.) run ODIN and connect the phone again to make sure it is recognized. If the phone is recognized, you will
see a device under ID:COM (just above the Options boxes), such as [0:COM5]. If it is blank, the phone is
not recognized. If that is the case, all the drivers are not installed and try disconnecting/reconnecting phone
to see if Windows will install more drivers.
Step 3: Flash phone.
a.) With phone disconnected. Put it in download mode. This requires powering off the phone first. Then hold
Volume Down [NOT Volume UP (recovery mode), there is a difference], the HOME button and power-on
button ALL at the same time.
b.) Start ODIN on the PC and then reconnect phone.
c.) In the Options section, make sure ONLY Auto Reboot & Reset Time options are selected.
d.) Check PDA check-box, and click on PDA button, filemgr will open and then select the tar.md5
file downloaded in Step 1/a above.
e.) Make sure device is recognized (ID:COM), see Step 2/b above.
f.) Click on Start button. The flashing process should take about 10 minutes.
Users of the Verizon Wireless Community are responsible for exercising careful and appropriate judgment in evaluating and taking action based on other participants' postings on Verizon Wireless Community, since such postings may reflect significantly different levels of knowledge and experience by participants. Users of the Verizon Wireless Community agree that Verizon Wireless is not responsible for the accuracy of the content of the Verizon Wireless Community and will not be liable for any damages incurred as a result of their use of any such content.
Message was edited by: Verizon Moderator
It is STILL an unofficial method of OS installation and can possibly take the user off the normal software upgrade path.
I even understand and have done the more unofficial modifications of some of my phones. I wouldn't suggest this method for most if not all of the users that frequent this community. If the user really wants to go off the unofficial path there are better websites to discuss and understand the risks the user will take.
Since the recent update was pulled, this is the last official firmware and there are many people out there that never received anything beyond this one. Downgrading to this will in no way keep your from upgrading again.
I know one thing, I'll be deferring updates as long as possible in the future.
Complied with the instructions using links provided and now my S3 is back with me! I really was about to toss the phone out the window since it was reduced to wi-fi only, texting was aggravating and if I didn't turn off mobile data the battery was in thermal melt down as a result of the latest update but NOW I'm happy as can be. Just in case, I backed up the phone with Samsung Kies (Lite) but I didn't need to, everything was there waiting for me. I also fixed my wife's phone and a co-worker's Yeeee Haaaa! Thank you Steve02045, you are the man!
Great solution! I followed your directions and got back to MB1. Phone works as it should now. NO loss of apps or data occurred. Caller ID app is gone too! I discovered that as long as the 4G LTE icon is on data will work! That is proper behavior of the 4G network. Even with no bars showing today 4G worked great! The bad update would not allow weak (105db signal level or less) signals to function. It acted like the receiver was numb! That made the phone USELESS in rural or remote areas. THAT is a MAJOR safety concern and I am glad Verizon pulled that update! I'm saving the files and if need be I can restore my phone in the future. THANKS...JOHN
Ok , a little confused. My phone also lost the 4g and signal strength went to crap. I checked my version , and i am currently at Version JZ054K.I535VRBMB1. So do i follow steves steps ??? I see people mentioning "downgrading" to this version. After the update , what version were you guys at then??? Just wondering if i should do this procedure or not since i have that version on my phone currently. It did upgrade a month back to jellybean 4.1.2 and thats when i lost 4g and such.
Just to be clear.
The troublesome build number JZ054K.I535VRBMD3, the good build version - JZ054K.I535VRBMB1.
I cannot say what is causing your current issues, could be a coincidence or other causes. Hard resets are often recommended by VZW as 'possible' fixes to issues after a firmware upgrade. Many times I personally found them to be of little help in relation to my own phone issues. Your mileage may vary. If you are willing to redo some apps and data give it a try. But I'd look carefully at all your apps; software versions and what is running. If you indeed have MB1, following Steve's directions will install the same version. This could fix your issue if it is OS software related. Doing the data reset could potentially fix the issue if, again, that is the area having issues. Without step by step diags it is hard to say what your problem or potential resolution could be. Your have two options both fairly easy, though follow Steve's steps at your own risk though low, the reset is more annoyance then difficulty. If after reading Steve's step-by-step you aren't the least bit comfortable, then don't proceed, try the reset only and should that not work bring the phone to a VZW store.
I realize a lot of, maybe's, could be's, and disclaimers. but offering 'remote' solutions and advice is often precarious.
Best of luck.
Again just to clarify (regarding the instruction above).
1.) I do NOT know the exact build number that was on the phone prior to
accepting the bad OTA update (last week of May, I believe). I have had
the phone for at least a year and it was updated via OTA at least once,
I believe it was some flavor of 4.1.1. Whatever was updated by Verizon
OTA over the course of the last year.
2.) The broken firmware (JZ054K.I535VRBMD3) is what ended up on my phone to
render it mostly useless. I did try additional remedies: multiple reset to factory
settings, Changing mobile data mode from Global to LTE/CDMA. These actions
apparently resolved connectivity for SOME impacted users.
I also disabled I also did try some did also disabled the Caller ID program (I forget
the exact name, there are posts about it on the web or in this thread). Again, this
did not resolve it for me (did for some?). Perhaps this is an NSA/Verizon spying
3.) Anyhow. I essentially flashed a phone with the broken code (JZ054K.I535VRBMD3)
that was factory reset several times and ended up with JZ054K.I535VRBMB1.
This is the exact version the OP received on the replacement phones. The NSA
spy program is not included in the I535VRBMB1 build.
I was able to downgrade to I535VRBMB1 and seems to have make my signal better i would recommend downgradeing as temp fix ..... plz plz be careful what to do when downgrading NOTE it is very easy to mess something up
at the same time it is really easy to downgrade to I535VRBMB1
......... ....... thank you steve2045
NOTE .... this is a temp fix until new update is pushed to fix the bad build just a little tip don't upgrade for a few days if an update is available
do research online just to be safe i learned the hard way
Verizon plz let your customers know if something wrong with your update it will save up time and greef