Dang, 20 views and no reply. This must be one of those rare issues and I just happen to be the unlucky one
Anyways, I have to go to bed as I have to go to work tomorrow.
I was just using my phone earlier today, and I wanted to get the multi-window feature that was released in the recent update so I went ahead and updated like I have always done. (The past updates have always worked and rebooted the phone perfecly fine) I don't understand why my phone just sits on that same 4G LTE screen, what should I do? I need to get this resolved fast, as now my phone is worthless and cannot make any calls if it cannot boot in the first place. I hope one of you know the solution, even if last resort is factory reset, run me through steps on how I can do any of that without being able to boot the phone in the first place. Let me know, thanks in advance.
20 views out or approx 85k registered users isn't a lot. Not everyone reads the forum everyday or every hour. Give it some time.
I don't have a specific suggestion for since I don't have the phone. You can try clearing the system cache. I'm not sure if the instructions for how to do that from the recovery menu has been posted for your phone yet. You can try searching here in the community or a Google search.
If you have not tried this then try it. http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=59267&lid=sayt&sayt=factory%20reset%20samsung%20galaxy%20s* If this does not work you better call and get a warranty replacement of your phone. If you have had your phone less than 14 days take it to a corporate store and tell them you want a new phone.
I had the same issue today. Got up update at 10am. Plugged my phone in at 9pm, caught my eye that it was flashing the startup screen nonstop. Called support, they could not even get it into safe mood and went for the full factory reset described in the above link. I'm assuming the issue may return if the software comes down again but was told it had already loaded the new update... not sure how that was possible as the phone was factory reset and on for less than 2 minutes, but she verified the version number.
They do not have any issue logged that shows this occurrence or a solution, so I'd say go for the reset as you undoubtedlyhave.
Software updates are meant to improve your device and not cause you headaches! But no worries because I'm here to help.
I definitely want you to have a working phone so I researched this and have found others who have experienced this after the software update. Unfortunately, there is no known reason why this happens, as it does not happen to all SIII devices.
To resolve this issue you will need to perform an alternate hard reset http://vz.to/19fs6um. I know this can be inconvenient but a necessary step. Make sure to backup your device before the hard reset as this will wipe the device clean http://vz.to/139Ps3Q.
Please give this a try and keep me posted if the issue persist.
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I apologize your device is doing the same thing. However, it is good you're getting a replacement device. If you are needing any assistance with your replacement device, please reach out and let me know the details or visit http://bit.ly/yN1P80.
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