I joined Verizon in January of this year. Its one of the biggest mistakes I have made. I have had nothing but trouble. Everyone month that my bill comes out I have to call them to get corrections made on them over billing me. It looks like Im stuck with them till 2015. I want to go to straight talk. Wish I would have never joined Verizon.
I had actually tried to end it right away but was told I would have to pay for the phones and they made it sound like I was going to pay the cancelation fee anyway. So I was scared to cancel, I thought it would cost me to much. Verizon has been giving me problems since the very beginning. I hate this company. Would never suggest anyone join this company and once my contract is up I will never use Verizon again.
Also not only that but I signed up both my husband, myself and the jetpack. They put my number and the jetpack on one account, Put my husband on a seperate account. and sent me two Bills. I changed it right after I realized they did that, but still I have had to call in every month because they kept trying to charge for the first bill every month even after they told me it was taking care of. I recieved a collection notice this month saying I was being sent to collections. So I went directly to the Verizon store, they helped me get through. First the rep kept telling me there was nothing they could do I had to pay it, (Even though it was Verizons fault) I finally asked for the persons supervisor, even then the rep on the phone kept trying to tell me nothing could be done. I insisted I wanted to talk to his supervisor. He finally put me through and I believe it was straightened out. Hopefully I will not have to call in again next month. I had the supervisor send me a email saying it was taking care of and I will not be charged again. Its ridiculous.
I wish there was a way out without the early termination fee. I have been a Verizon customer for over ten years. They have made numerous billing errors and these have been increasing over the last year. I have found the representatives that I reach on the phone have been getting mush ruder also. The most recent annoyance had to do with a suspended line. I needed it to be suspended for six months. They only do 90 days. The rep on the phone said they would send me a text so I could resuspend. Nope! I got five texts about my stupid picture account and the fact that they were going to delete the picture - who cares - but nothing about this. Then they reactivated right after a billing cycle so it didn't show until the next bill and had two months. They would only resuspend from today. SO I paid a month and a half for no use at all. And they will not budge. As soon as my contract is closer to ending I am gone. I have five lines and data on four so they will be losing. And I am going to let everyone I know not to go with them. My older children all have Sprint so I know who to look at for my next contract.
You can log into your My Verizon account and suspend a line of service with payment or without payment. You can suspend for up to 90 days and I think you can do this twice within a year. That is the policy and it's clearly spelled out. Why do people get upset and blame Verizon because they haven't taken the time to read the information that is put in front of them?
<< Personal comment removed >>The complaint is all the texts they send me about other things, yet when they clearly said on the phone they would send me a reminder they conveniently did not. The issue is they lied, then unsuspended the phone right after the billing date so it did not show until the next period. So unless I felt like continuely logging in to check my account I would be suprised.
Is it clearly spelled out that they are allowed to lie?
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Message was edited by: Verizon Moderator
I'm here to help turn your impression around kimb.trf! Your rate plan and billing should be nothing but a breeze! Your monthly statement balance should be the same each month within a few cents. What specific billing concerns do you have? We definitely don't want to lose your valued business!
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My daughters phone was suspended as she is out of the country. I was told I would receive a text so I could resuspend the line. Nope - five texts from Verizon that my pictures were going to be deleted - but no reminder that the suspension was expiring. Then the phone was turned back on conveniently one day after the billing cycle so by the time I saw it was connected I got to pay for over a month. When I called to complain I was told they would resupend it as of that day and give me a $30 credit. They gave me a $15 dollar credit. Since I was billed $69 for her line big deal on the $15.
I have a plan where I get unlimited data on some lines - it was on all the lines but when we upgrade a phone we lose the unlimited, are forced to change the plan, and pay $30 for "activating" the phone.
So I guess I want the rest of the $69 back and a way to pay the same for my data plans. I am not allowed to leave my contract, but you are allowed to change the rules during my contract period. I can see changing the rules at the end of the contract, but during is very annoying.
I have been a Verizon customer for over ten years, but as each of our contracts ends I will push my kids to hold onto their phones, to see if I can get us all done. Then I can change to a truly unlimited data plan like I had before.
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Message was edited by: Verizon Moderator
Your 90 day line suspension is automatically turned back on at the end of the suspension period. Verizon does not have someone watching your account to try and sneak something by you.
Nothing about your plan changes during the 2 year contract period unless you change your minutes or your data plan. Each phone is on a separate 2 year contract. At the end of each contract, it reverts to month to month but nothing changes.
If you decide to upgrade a phone, you can pay full retail price and keep your unlimited data plan. If you decide you want a $400 discount (plus or minus), you have to give up your unlimited data plan. This change went into effect 6/28/2012.
You can also keep your unlimited data by upgrading another line of service on your account and then moving the new phone to your unlimited line of service. Or, you can purchase a new or used phone somewhere else, such as Ebay. Finally, you can take advantage of the new 12 month financing plan and keep your unlimited data.
Finally, there is no activation fee unless you add a line of service, but there is an upgrade fee of $30 that has been in effect for over a year. All the providers charge this fee, but most are more than Verizon.