I've had the S4 since Thursday. I've had to reset this phone at least once a day to get internet access back. Even while connected to a WiFi network, my phone randomly stops connecting to the internet at some point midday. The play store and browsers stop working. The only way to bring it back is to either restart the phone or flip airplane mode on and off.
Is there a reason for this behavior? Recently I've used an iPhone 5 and an HTC 8X, neither devices had this problem.
WiFi Manager by Kostya Vasilyev has been a tool I've used for most of the 3 years I had a HTC DINC. I bought my S4 on Monday and promptly ran into the inability to authenticate to some WiFi hotspots. I installed WiFi Manager from the Google Play Store on my S4 and wahlah! authentication worked.
I'm happy as a clam with my S4.
Since it has not been 14 days go back and either return it (pay $35 restocking fee) or exchange it for another cell phone that may work better.
As I have been saying on this forum just because its the latest and greatest does not mean you have to go out and purchase it. But people have this "I got to have it and have it now" mentality and find it wasn't the best choice after all.
Go back and return it now, Don't wait till day 15 when you will get a refurbished phone which has a worst problem than what you are having.
all fair points, but it is my job to test phones before deployment. i work in IT and smart phones are my responsibility. Before I hand out any specific phone model to employees, I always pick one up first and do about a week of testing before either allowing the company to by more or not buying them at all. In my company each employee gets any phone they want (assuming I approve the device), and by extension, I get EVERY phone there is.
As of right now, I see no reason to approve the S4. It's been giving me lots of headaches. But only 2 out of about 500 employees wanted an S4, so it's not a big deal really.
Are you getting this after a period of inactivity with the phone? I seem to have a similar problem. I can't figure out how to replicate it except overnight when the phone stays on, is on wifi, and idle for a while.
However, my problem goes away if I disable and re-enable wifi.
Purchased, immediate wifi connect issues. Verizon tech support very responsive, supplied me with Samsung support number, Samsung is aware of wifi connect issues. Fails to connect with several common utilized routers. Samsung would not verify a software update will be pushed out to fix problem. What a real disappointment, really liked phone until failure to connect occurred.
I don't want you to regret your purchase! First, I want to make sure you don't have any battery saver applications on your phone. These types of apps will disable data to save battery. Do you still show 4G on your phone when this happens?
Follow us on Twitter @VZWSupport
Please follow us on twitter @VZWSupport
HI-I just upgraded to an S4 and I am experiencing connection issues - even at home with my secure wifi on, and sitting near the router. I had similar issues with an S3. My Razr XT912 was the best phone I had, and the RAZRM had better call quality and less dropped calls than the S3. My question is, should I return this phone and just go back to the Razr - or are there Samsung updates available to fix this? I chose the phone for the camera - which would be very useful, but I am concerned about connectivity and maps, as I do ride in remote areas and think the Moto X would also be a fabulous phone, minus the camera. I'm disappointed and confused. Thanks for any help.
Hey there Sandi01,
I'm sorry to hear about the issues you are having with your S4. It is a great phone and I want you to have an excellent experience with it.
Are you only having problems connecting to WiFi or our data network as well? What zip code are you having issues in? Are you having any issues with calls as well?
Please provide additional details so I can better assist.
Follow us on Twitter @VZWSupport
I've had the GS4 since day 1 with the same issues. A verizon rep told me to factory reset my phone and that would cause it to grab the updated wifi firmware files from Samsung. He said either that or wait for Samsung to release an update, which will take many months. I haven't had a chance to try the reset yet.
I'd absolutely prefer vanilla Android to Samsung's crappy OS version and custom useless apps, but all in all it's not the end of the world. I will say that the network connectivity is a good 1-2 bars less than my previous Droid Bionic, which always had full 3G/4G, even indoors. My GS4 seems to be okay outside, but once you go into a structure (especially brick, concrete, metal) all bets are off!