1 Reply Latest reply: May 14, 2013 7:12 PM by Verizon Wireless Customer Support RSS

    Locked out of my droid bionic

    mommymoppet

      I keep my phone locked with a pin to keep my kids from playing.  I changed the pin this afternoon and I can't get back in.  I've entered a pin over 600 times.  The phone has no't prompted me to enter information to reset via the gmail account my phone is associated with.  The software was updated just a few days ago...I suspect that's the cause of this problem.  Factory reset is NOT an option.  There has to be a way to get back in without losing everything.

       

      Thanks for all your helpful suggestions (that don't include factory reset).