Oh No! I'm very sorry to learn that you're having issues with your wireless device. When it comes to button functionality, this does usually relate to physical damage. We would be happy to evaluate the device for a possible replacement based upon findings of a hands on evaluation. To proceed, I recommend visiting your local Apple or VZW Store for further assistance. Please keep us posted if we can be of any additional help, thanks!
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Thank you for the reply. I took my phone to my local Verizon store and they helped me call customer service and tech support. I successfully got a replacement phone today (about 3 days after the fact) and everything is dandy. It was difficult to hear over the phone, did I hear right that one gets 2 free replacements over the contract?