For the last 3 days, I haven't been able to make or receive calls, or send or receive texts. The network switches from "No Service" to "Extended" to "Roaming" to "Verizon" in random order, but it doesn't make a difference. For some reason I can get and send texts to my wife but no one else. I've soft reset and reset network settings multiple times. Any ideas? I've had my phone for a year with no other real issues.
Hey there KateKemp. Three days is to long to be having the same issue and I truly apologize for the inconvenience. I know how disappointing it is when your device does not work to your expectations and I absolutely want to make sure we get your phone up and running.
What is your zipcode? I want to take a closer look at the area to make sure there are not outages.
Does your wife have an iPhone as well? If she does, that is why you are receiving her text messages because iMessages are sent over the WiFi network.
Are you on the most up to date software? For steps on how to check please visit http://vz.to/KQe2KX.
One other thing I want you to try is to remove and reinsert the sim card if you have one in, http://vz.to/zXnl81.
Please try the provided troubleshooting steps and update us with results.
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I have been having a very similar issue that began on our about May 25th. I have called in for support twice. I have reset the network. Reset the phone. Dialed *228 multiple times -- when I can actually make a call. I have had multiple calls dropped. Voicemails were delivered to phone over 24 hours after messages were left. The problem is virtually the same as described in this post. Something changed over the past month and it is very frustrating.
I just started having the exact same issue here in Florida, Verizon sending out new phone hope this fixes the issue No Calls No texting calls just time out with no ringing text gets to the very last bit to send and bombs out very frustrating adfter 2.5 hours of chat and calls was about to get a ticket opened with tier 2 suport and she aggreed it was a hardware issue as my sons phone is working fine same Phone different color IPhone 4.
For the past few months my husband has been having similar problems. We live in Haysville Kansas, and he works about an hour to an hour and a half away. He gets close to work and suddenly his phone will not call out, and it keeps switching from "no service" to "extended" to "roaming". He occasionally receives calls but most go to voicemail, and he can text. When I call him, I have to keep trying, hoping one will finally go through. I have went with him on numerous trips and have never had an issue with my phone. Also, his dad works in the same place, also with Verizon, and never has any issues with his phone. We have already purchased him a new Droid 4 as we had thought maybe it was the phone since no one else was having problems. As much as we pay, it ***** he can't use the phone when most needed. If Verizon can't fix this fast, we will have to find a phone company that works... it's not like we are that far from home, would hate to see what it does when we have to travel over a thousand miles away next month.
Whyme1, we certainly want to get to the bottom of this issue and make sure that your husband can use his phone. What zip code does he work in? Is he still using the Droid 4? Have you ever spoken to technical support about this and did we submit a resolution ticket?
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Yesterday we were on the phone with tech support multiple times, even going as far as having them call him when he was in the area he has trouble in. Other verizon customers can make calls in the area but he cant, he can only send textx and can usually receive calls just cant call out.
He gets plenty of signal considering he drives an 18 wheeler with antenna boosters on it and phone sits in a cradle. Tech support yesterday did but in a resolution ticket. Also stated they would contact providers in that area to make sure his phone was listed appropriately in system.
He is currently in zip code 73749. We live in Haysville, KS, but the problems start when he gets an hour away in Anthony, KS and continues on into Oklahoma.
We have contacted you all multiple times about this in the past 4 or so months. As much as we pay a month, if it doesnt get fixed soon, we will have no choice but to switch providers.
Connected by DROID on Verizon Wireless
I definitely don't want to lose you or your husband whyme1! I'm glad to hear a resolution ticket was submitted and our engineers are investigating this issue. Please allow 3-5 business days for a resolution and will move forward accordingly. Please keep me posted. Thank you.
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