3 Replies Latest reply on May 29, 2013 10:04 AM by schmiege

    Phone wont turn on?


      For the last two days its almost impossible to turn my phone on. I press and hold the power button and nothing happens. If I plug in the charger, the battery life screen appears and will be "charging" but it is now a full charge and still wont turn on. Any tricks? I take the battery out, put it back in.. still nothing. its as if the button isnt working.

        • 1. Re: Phone wont turn on?
          Droid Usrr

          Have you tried a different battery? It could also be that it will not hold a charge to power it on. When it is plugged into the charger, will it turn on?

          • 2. Re: Phone wont turn on?
            Verizon Wireless Customer Support

            Hi Asolsky,

            A properly working phone is very important, so lets bring this battery back to life! I see that you have already completed some great troubleshooting so far. Were you able to try a different charger? Has there been any liquid or physical damage to the device?  If the device shows a full charge and the device will not boot, it could be the software not working properly. If the software has become corrupted, then a Hard Reset would be the next step. I have listed the steps for a Alternate Hard Reset here, please start at step #3 http://vz.to/tC9oiG . Keep me posted.

            Tweet us @vzwsupport

            • 3. Re: Phone wont turn on?

              This is similar to what's happening with my phone!  It will just shut off by itself then when I go to turn it back on the battery indicator shows up showing a drained battery (even though it is in the 90% range!) and will only turn on after plugging into a power source.  This issue just started on our way out of town (especially frustrating as I left our GPS unit at home because the one on the phone worked better).