3 Replies Latest reply on Mar 27, 2013 4:29 PM by Elector

    wifi authentication problem


      I have a new pantech marauder and when I'm at home I'm unable to connect to wifi.  Says authentication

      problem.  I have entered the correct password.  My modem at home is literally brand new.  Other devices

      that I have at home connect just fine.  To say that I am frustrated would be putting it mildly.  My phone

      does connect to our public wifi network at work.  This is only happening when I try to connect at home.

        • 1. Re: wifi authentication problem

          A question: You say your modem is brand new. How about your router? is that new or are you using a combo modem/router?


          First thing I would do is turn off your cell phone, the turn off your modem, then turn off your router (if not a combo) wait about a minute the turn the devices up in this order: Your modem, your router, and make sure each device cycles up fully before turning the next device on. By cycling your devices until they are stable with lights solid etc. (some modems have a connection light that flashes which is fine) then turn on your cell. The phone will find your network ssid and you then click on the network name on your phone and connect. Make sure the password for your network is entered exactly (upper and lower case and numbers etc) if the modem and router have cycled ok you should get a stable connection.


          Please note any devices at your home that were connected via wep or wpa security should re-find your network and connect without you having to set the up again.


          I would also have removed the network name connection for your network from the Pantech so it can find the wireless network fresh.


          Good luck

          • 2. Re: wifi authentication problem

            I am happy to say that I turned off my modem/router (all one unit) and my phone.  then turned everything back on in the order recommended and it connected up.  thank you

            • 3. Re: wifi authentication problem

              Glad I could help.