i have been trying to figure out why my phone doesn't connect to my computer via USB. Original Moto cable that came with the phone, actually just got out the worry-free period. I tired resetting the phone, and power cycling the computer. the laptop is a Toshiba satellite upgraded to window 8 pro 64 bit. when the USB is connected the only thing that happens on the phone is that it is charging there is nothing in the status bar and NO sounds on the computer.
in devices and printers, i do see the phone but is only because is its the only thing that's connected. it looks like another hard drive, the drive itself is not able to be opened.
the moto drive manager has problem's on the PC it just vanishes either almost at end of downloading or when it says its finished and i press the button. it doesn't show up like what happens on the droid razr 4, when i plug that in the moto device manager pops up, not on the the RAZR M.the program it self i feel is not compatible with my computer but would that cause my computer not to read my phone as removable media? i got the device manager download from Motorola website and i tried to press save (Motorola's bright idea)
I also tried debugging and everything, nothing. I don't get it. is there something i missed.
if the thing not compatible with my operating system it would be great if there was some info on it, or the software is not updated for my verison of what going. I spoke to Verizon tech support, alot of the the stuff i tried other phones on my laptop, master resetting the device and formatting my sd card. (just tried that while i was writing this lol) and i feel like i really exhausted all options. drivers, motorola software phone and windows 8. i was just on the phone with a rep earlier yesterday and the rep to me he had the great and wonderful data base. so he started reading me this support info after what we didnt work i got off the phone and google searched "windows8 moto device manager issues " and up popped this page http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=64009
the same page that the rep was reading. im about to go back to my old phone cant take the run around, any suggestions.
CONTACTED MOTOROLA TECH SUPPORT.......................>Comment deleted<
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