4 Replies Latest reply on Jun 10, 2013 1:44 PM by Verizon Wireless Customer Support

    Samsung brightside software update blue screen


      After the software update this week, my screen on my samsung brightside turned blue. But now my touch screen doesn't work at all.The phone will ring, but I can't get the touch screen to move in order to answer it. Same with texting.

      I have removed the battery and re-installed without any success. I took it to verizon and they couldn't fix the problem. They have ordered me a new phone.

      Has anyone else with this phone had this problem since the update took place this week?.