Hi there d1pinklady!
Oh dear, I don't want to see your husband's phone go flying out the window anytime soon. With that said, I'm happy to be your resource here on the new operating system update his device received.
Of course, I'd like to start by saying that I'm very sorry for the complications with figuring things out thus far. We definitely don't want him having issues with his apps and no need to pay for any apps either. Regarding apps, you should now see something called "Play Store". Go ahead and click it. Next, select "Apps". From there, you scan swipe the touch screen side-to-side where you'll see apps you can pay for or apps that are free. Additionally, if you know of an app you'd like to download, select the magnifying glass to conduct a search. You can also login to your profile online at http://bit.ly/GRp2en to browse the selection. Regarding the apps that you're being prompted to download, those are only suggestions but you don't have to do so.
Additionally, I apologize for information to learn more about the device and the software update seeming elusive. But, we uncover everything you need to know about it's operation via our support pages at http://vz.to/up57RA . Plus, if you have any further questions or concerns about this or anything else, please know we're just a click away from doing are best to help.
Oh, and because I noticed your most recent post, safe mode is something that will disable all third party apps on your device. In case there are issues, it's helpful to isolate problems. I hope that helps!
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