Use the Contact Us link at the top of the page, then scroll to Get in Touch; you can send an e-mail on the left-hand side of the page. Here's a link to the Leadership Team:
If this was a business account, why not use your assigned service rep.? Also, the link is really insignificant and Fios is a totally different division and has nothing to do with Verizon Wireless.
Next question, which BB was used as it looks like Switzerland is only has GSM coverage.