2 Replies Latest reply: Mar 17, 2013 12:52 PM by budone RSS

    how do i file a formal complaint?

    wllongm

      Re: How to file a complaint with Verizon customer service

       

       

       

      I was not have lost my job as a personal assistant because I  was not able to perform a simple blackberry phone activation with international dialing and global roaming.  After A SOLID MONTH of getting the runaround on the phone, being transferred to several departments - I've lost count - and being subjected to trivial security checks and assured the phone was working, my boss flew to Switzerland and was still unable dial out or have any phone usage.  I was promptly dismissed.  Today I have been on the phone for over 1.5 hours, trying to speak to someone to file a formal complaint.  I will not hold my breath.  Right now, I just want acknowledgement of their incompetence an apology, and a written verification sent to my former employer. I am hoping to salvage a letter  of recommendation out of this.

      I want to know where to send an email.